Emergency operator: Go ahead, caller, which direction do you need the ambulance?
Marten: Ridley Street, Blairgowie. I’m at number 10
Emergency operator: I will only confirm 10 Ridley Street Blairgowie, near Melbourne Road Trail and Hilltop Avenue. Is that so? I can see you are just off Melbourne Road.
Marten: Yes, just off Melbourne Road.
Emergency operator: And what is the problem? Tell me exactly what happened
Marten: Someone has been run over, someone on a bicycle.
Emergency operator: You’ve been hit by a car, right?
Marten: I think so, yes
Emergency operator: Ok, then we’ll get you help, honey. Are you with a patient right now?
Marten: No, I’m just going there now.
Emergency operator: Well, approximately how old is the patient?
Marten: I don’t know
Emergency operator: Not sure? Do you know how many people are injured?
Marten: Just one, I think.
Emergency operator: Well then. And is it male or female?
Marten: I can’t say
Emergency operator: Not sure? No problem. Well, you’re not sure how many patients there are?
Marten: No.
Emergency operator: Okay, so bear with me. I’m just organizing some help now.
Marten: Thank you.
Emergency operator: And it’s a bike versus a car, right? I’m just organizing the ambulance there for you, okay? So, that’s all organized. So you’re on the scene right now?
Marten: I’m just walking there
Emergency operator: No problem. How far away are you?
METROartha: About 20 meters.
Emergency operator: Okay, I’ll stay on the line until you get there, okay? Well, can you ask how many people are injured?
Marten: I’m sorry.
Emergency operator: Can you ask how many people are injured?
Marten: No, I’m going to lose you because I’m on a cordless phone.
Emergency operator: Oh, OK. Can you find out what’s going on and then call us back? It’s okay honey, just call us if I quit.
TWO MINUTES LATER
Emergency operator: Call me back from the ambulance service, honey. Did you find out what was going on there? Did you find out what was happening? Can you hear me?
Marten: Yes, it’s a boy.
Emergency operator: And how many people are hurt, honey?
Marten: There is a pain, just a pain.
Emergency operator: And how old is he approximately?
Marten: A teenager, looks like what?
Emergency operator: About 15 or 16 years old or so?
Marten: Yeah
Emergency operator: And he’s a boy, right?
Marten: Yes, I think so
Emergency operator: Are you conscious?
Marten: Fair
Emergency operator: Is he breathing?
Marten: I think so. I’m just going to get a blanket.
Emergency operator: Okay, don’t worry. Just be patient, are there chemicals or other dangers involved?
Marten: No
Emergency operator: And is anyone trapped in the vehicle?
Marten: No
Emergency operator: Was anyone thrown from the vehicle?
Marten: It seems that the car hit the boy on the bicycle
Emergency operator: Are you fully awake?
Marten: I think so. I’m just going to get a blanket.
Emergency operator: But you’re not sure if he’s fully awake?
Marten: I’m not sure
Emergency operator: Don’t worry, darling. And did he have any obvious injuries?
Marten: Yes, it looks like he has a grazed elbow but I can see blood through his shirt.
Emergency operator: Is it okay on your chest?
Marten: On his chest, just under his arm.
Emergency operator: Don’t worry and is the bleeding serious?
Marten: It just comes out through the shirt.
Emergency operator: Is it squinting or gushing or not sure?
Marten: I can’t say
Emergency operator: Well then.
Marten: I’m just getting a blanket
Emergency operator: So what it could do is if your phone disconnects when you get close to it. Now, we don’t want to splint any injuries and we don’t want to move him unless he’s in danger.
Marten: We’re not going to move it. There’s a woman talking to him and I’m just grabbing a blanket.
Emergency operator: Now nothing more than eating or drinking for him could make him sick or cause problems. And like I said, we don’t want to move it unless we have to. Just make him stay still and wait for the ambulance to arrive.
Marten: I think someone has already called the ambulance there too.
Emergency operator: Well then, don’t worry at all. I will just confirm that it is 10 Ridley Street in Blairgowrie that we are arriving at and that it is close to you.
It’s close to me there
Emergency operator: Okay, don’t worry. Now if there is someone on the scene with the patient they are on the phone with the ambulance. Is that so?
Marten: Yeah
Emergency operator: Don’t worry if it gets worse in any way. I want you to call us immediately about triple zero.
Marten: I will
Emergency operator: All the best there.