Kmart issues a horrific apology after innocent couples were interrogated by the police for more than $ 21 worth of goods – which were NOT stolen
- Pradeep Satkunarajan went shopping at a Brisbane Kmart in May and spent $ 21
- Three weeks later, two police officers knocked on the door and demanded the reception
- Kmart made a report in which he accused him of shoplifting after taking him to his car
Kmart has apologized for accusing an innocent family shoplifting of a $ 21 item and having the police interrogated at their homes.
Bharathi Ranjit Singh said her husband Pradeep Satkunarajan was shopping in Brisbane and knocked on the door three weeks later.
Two officers stood outside and said he had left Mt Ommaney's shop on the western suburbs of the city without paying.
& # 39; Surprised and shocked. We apologized quickly and said we didn't know how that could be possible, & she said.
Bharathi Ranjit Singh said her husband Pradeep Satkunarajan was shopping in Kmart in Brisbane and three weeks later the police accused him of shoplifting
Kmart on Wednesday accused the error of a procedural error and gave a gross apology to Mr. Satkunarajan and his family.
& # 39; This event has been taken extremely seriously and we are working hard to tackle this isolated procedural breakdown & # 39 ;, he said.
& # 39; We strive to ensure that all our customers have a pleasant shopping experience when they visit us and, unfortunately, we have not lived up to this promise on this occasion. & # 39;
Mrs. Singh told how the officers read them a Kmart report, claiming he'd grabbed the item, scanned his flybys card, and walked to his car.
& # 39; The KMart staff noticed that, followed him to the car and took a picture of the car registration, & # 39; she said, the officers told her.
& # 39; Why did the staff or duty manager not stop him and then verify? & # 39;
Mrs. Singh said the officers asked to see a receipt, but like many Australians in an increasingly cashless society, they didn't print one.
After half an hour of searching for data, the couple found the purchase on their credit card's transaction history.
& # 39; Thirty minutes had passed and it was rather embarrassing that the police were in front of the house to interrogate and attracted a lot of attention, & # 39; she said.
The officers read from KMart a report in which he claimed that he had grabbed the item, scanned his flybys card and walked to his car.
& # 39; [After we found the transaction] the police were professional and said that it was good enough and that we were not in trouble.
& # 39; But I am so angry with the Kmart Mt Ommaney management team that I messed up my weekend and caused unnecessary mental stress.
& # 39; Please save your coupons. If I didn't have a smartphone with a banking app, the situation would not have been good. & # 39;
Kmart previously apologized in a reaction to the Singh post on Saturday about the incident and asked them to contact to discuss it.
& # 39; We can understand how disappointing this situation would have been for you and your husband, and we apologize for the inconvenience. & # 39;
After half an hour of searching for data, the couple found the purchase on the transaction history of their credit card
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