A Jetstar passenger was left horrified after opening her suitcase to discover her items were damaged and soaked after a flight.
Elly Hudson had just returned from her vacation in Bali on Monday when she discovered her clothes were soaked and discolored by dye stains on the fabric.
The Adelaide woman said Jetstar had not warned her about the damage and asked if her suitcase had been “carelessly sitting in the rain”.
“Jetstar please explain,” Hudson wrote in a TikTok video while showing off a stained white skirt and a damaged jewelry box.
“My new suitcase now smells bad (and) will probably get moldy and everything inside is wet or damaged.”
A Jetstar passenger was left horrified after opening her suitcase (pictured) to discover her items were damaged and soaked after a flight.
Elly Hudson had just returned from her holiday in Bali on Monday when she discovered her clothes were soaked and discolored by streaks of dye in the fabric (pictured, a Jetstar plane in Adelaide).
Hudson claimed that nothing in his suitcase was dry or how he originally packed it.
“Lots of fabric spilled because the clothes were wet, so a lot of our items were damaged,” he said.
“Some of my favorite pieces are damaged and I won’t be able to get them back.”
A Jetstar spokesperson has since apologized for the incident.
“We are very sorry for what happened,” he said.
“Our customer service team has been in contact with Ms. Hudson to discuss what additional support we can offer her.”
In April, a passenger attacked Qantas, which also owns Jetstar, after her soggy luggage was returned to her when she landed in Fiji.
Shirley Becke (pictured right) had planned a dream holiday with her husband (pictured left) to Fiji to celebrate her birthday, but discovered to her horror that her suitcases were soaked.
Shirley Becke, 70, claimed her luggage had been left in the rain on the tarmac at Sydney Airport up to 30 minutes before the flight.
She was forced to spend the first night of her vacation without clean clothes, including underwear, and to dry them on the balcony of her hotel room.
After Becke returned to Australia from his week-long holiday, he contacted Qantas to raise the issue directly with them.
Qantas told him he should have informed airport staff on the day of his departure, but argued he did not realize the problem until he arrived at his hotel in Fiji.
Ms Becke claims her luggage was left on a trailer which was towed onto the runway at Sydney Airport while it was raining heavily (pictured)
Qantas informed Becke in an email that staff ensure luggage is not exposed to rain for a significant period of time.
The airline told her they would not be able to compensate her for water damage to her luggage as a result of the incident.
A Qantas spokeswoman told Daily Mail Australia that staff always put safety first during periods of heavy rain.
“When airports are affected by severe storms, staff may be ordered off the airport runway for a period of time until it is safe to continue working,” he said.
“While every effort is made to ensure bags remain covered during wet weather, safety is always our first priority.”
