Anyone who has worked in retail has plenty of stories about strange customers and colleagues and their bizarre experiences with them.
My time at JB Hi-Fi was certainly no different.
JB-Hi-Fi ‘HACKS’ EVERY AUSSION SHOULD KNOW
JB Hi-Fi employee Auj Mirza revealed her best “hacks” to save money and get the best customer service while shopping at the electronics giant.
1. If a product goes on sale shortly after you buy it, you can claim back the price difference within two weeks of purchase
2.If you want to be served as soon as possible, go to the Apple counter and a member of staff will come and help you quite quickly – depending on how busy the store is
“If you want to be served as soon as possible, go to the Apple counter as I can guarantee someone will serve you as soon as possible,” she said.
3. Employees will likely give you a discount if you buy a large number of products at once, but only if you ask
4. If a product in a store is out of stock, ask to transfer it from another JB-Hi-Fi store. You can also check the stock in other stores nearby or order the product in the store where you are
“If you go to the store and they don’t have the stock of the product, just tell them to get the stock from another store.”
5. The staff and security may assume that you are trying to steal something if you are wearing a hooded sweater and the hood over your head
6. JB Hi-Fi will match the prices if you see a product that is cheaper at another electronics store. However, JB-Hi-Fi does not match the prices of online stores
“If you see a product that’s cheaper in another store, show it to us and we’ll adjust the price,” she said.
Ms. Mirza encouraged customers to ask staff for help and revealed that common items, including hard drives, SD cards and Apple accessories, were kept behind the counter.
She also revealed that JB Hi-Fi would refund customers the difference if they bought a product a few days before it went on sale.
“If you buy a product from JB Hi-Fi and that same product goes on sale, literally return it within two weeks and we’ll refund you the difference,” she said.
From barefoot shoppers drinking alcohol in the store, to middle-aged women refusing to open handbags that are clearly overflowing with stolen items, staff chasing thieves into their cars, youths trying to ram a huge speaker into a guard, and a manager. – a former cop – who was caught stealing.
But my most memorable experience was when a growling middle-aged woman tried to push past me in a staff room—then threatened to call the police.
I have worked in the JB-Hi-Fi Jamisontown store in Sydney’s west for about three years from 2016
It was around the time I was finishing my degree in Communications at Western Sydney University (then University of Western Sydney) and looking for work in my field.
In the meantime I was working as a ‘media consultant’ in the JB Hi-Fi software department. To put that in layman’s terms, I worked in the DVD and music section – mainly because of my knowledge of film and television.
I worked in the DVD and music department at JB-Hi-Fi and had a lot of strange customer interactions
One day an elderly lady, possibly in her fifties, walked into the store with a repackaged TV that she had apparently bought from us.
She pushed it to the counter and demanded that the staff give her a refund because her TV was ‘broken’.
Expensive products such as ‘broken’ TVs must be checked before a refund can be issued. But this lady wanted an immediate refund.
When the counter staff tried to explain to her that a manager had to check if the TV was really broken, she became furious.
She taunted them, claiming she was “late” for her bus and needed an immediate refund.
A manager took her TV to the rear storage room to check on it while she was abusing it.
I had only briefly seen the commotion unfold in front of me as I walked past.
I was in a staff room researching a title for an order.
In a matter of seconds, the woman unexpectedly ran around the counter and burst through the door of the staff room.
She started insulting myself and my stunned colleagues.
A co-worker forced the woman out the door before turning to me and saying, “Can you make sure she doesn’t come in here.”
I rose from my seat, exited the staff door, and was greeted with the snarling face of a woman who clearly had something wrong with her.
I put my hands on the staff door frame when the woman screamed and ordered me to step aside.
My most bizarre interaction came from a woman returning what she thought was a “broken” television. She claimed I assaulted her when she burst through a staff door and yelled at my colleagues
When I didn’t respond, she rushed over to me and started pushing me.
When I didn’t move, she tried to push past me—trying to squeeze through the space between my arm and leg.
I corrected my posture as she pressed her body weight against me, causing her to fall backwards.
The woman claimed I had “attacked” her numerous times before she grabbed her phone and started answering me.
She started talking to herself and told her “viewers” that I had assaulted her and that she would call the police.
I simply replied, ‘I did not attack you. You fell.’
By this time, a manager had poked his head out from behind the staff door and told me to wait inside.
I waited in the staff room for about half an hour while the woman followed the employees around the store – filming on her phone and abusing them.
The managers had had enough. They gave the woman back her TV and firmly told her to leave the store.
She continued to argue with them and threatened to call the police for the worker who “attacked” her.
I had a colleague who approached me and asked if I wanted to talk to her after she asked to talk to me. I refused.
She then left the store in frustration and again pushed her large television across the floor in front of the onlookers who had gathered to watch the dramatic scene unfold.
The woman told my managers that she would call the police and wait for them to arrive outside the store.
She never called the police.
The whole experience had been quite disturbing to some of my colleagues who had been at the center of the woman’s abuse. A colleague was left in tears.
I was still trying to process what had happened.
Managers checked CCTV footage of the interaction between me and the woman, but found no instances of sexual assault.
I had many bizarre encounters with strange clients during my time at JB-Hi-Fi. You tend to accept it as part of a package if you work in retail.
But the positive experiences far outweighed the negative ones, as most of the people I interacted with were friendly and just sought help.
It’s also why I’ve always gone out of my way to be friendly to the store staff—because you never know what crazy person might come through that front door.