If you’ve been trying to stream something on HBO Max from an Apple TV in the past few days, you may have noticed that the player controls are unusable. It’s not just you.
Ongoing problems seem to be related to a app update that would have addressed “a few bugs lurking” on June 5. Since that update was released, users have reported that basic playback functionality — like fast-forward, rewind, and pause — is completely disrupted when you try to use the service on an Apple TV box.
How a bug-packed update was rolled out to consumers remains unclear. Unfortunately, it is also unclear when exactly they will be repaired.
There’s legitimately no way to pause, rewind, or fast-forward in the HBO Max app, regardless of whether you’re using the Apple Remote or the remote mobile app. Idk how anyone views something there
— Taylor Lorenz (@TaylorLorenz) June 7, 2021
Asked for comment on Tuesday, a spokesperson told a The edge that the company was working to fix the issue “as soon as possible.”
When The edgeEditor-in-Chief Nilay Patel tweeted about the issue, HBO Max’s EVP and CEO General Andy Forssell replied: that the company “made a huge effort to address this with app updates as soon as possible.”
“You won’t hear any apologies from us,” Forssell added, “repairs are coming.”
@reckless That’s the billion dollar question. First priority is to help users address the issues, but at the same time, we will dive deep into that question as well. More to come.
— Andy Forssell (@aforssell) June 7, 2021
On Twitter, the HBO Max help account responds directly to frustrated users. “We are aware that our recent #HBOMax app update for @Apple TV led to some problems for our viewers,” the account said in one tweet. “Our team works quickly to restore the experience you are used to. We appreciate your patience and will provide updates as they become available.”
Separately, on Friday, The edge contacted the service about reported issues affecting the scrubbing feature of the new Siri Remote – though that issue wasn’t limited to just HBO Max. At the time, a spokesperson said it was aware of player control issues and “some isolated reports” of HDR playback issues. But the spokesperson also added that the company did not believe the HDR issues were related to an update, as the most recent update at the time did not include changes to the video player itself.
Given the problems with the app right now, if you were hoping to get the Mare by Easttown final on your Apple TV box with no problem, you may want to wait.