A former employee of an insurance company has opened up about "the biggest legal scam in the world" in which British backpackers who work as agents targeted the Indians and hung the clients who tried to cancel the policies.
Luke Edwards, 32, worked for Freedom Insurance, which has been under scrutiny at the bank's royal commission this week, even to whip "worthless" insurance for people with disabilities.
Before joining the company, he worked for Let & # 39; s Insure of BlueInc Group, where the staff that sold their products had promoted funeral policies for indigenous peoples living in disadvantaged communities, as the royal commission has heard.
Mr. Edwards said he and a colleague used to say it was the biggest legal scam in the world, reported news.com.au.
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Former insurance firm worker Luke Edwards (pictured) has talked about his time working in the industry
Mr. Edwards had worked for Freedom Insurance (stock image in the photo) and before that, let's insure BlueInc Group
Since then, Edwards left the industry, but felt compelled to speak after the revelations of the royal commission.
"The saddest part was the attitude toward (the indigenous community) As an Australian that our education system taught us to respect our First Nations peoples, it was a shame (to see) the attitude towards them in both companies, truly a type of a second-class citizen, "said Edwards.
He said that British backpackers comprised about 80 percent of the workforce, who regularly used the racial insult "Abo & # 39; even though they were told it was offensive.
Mr. Edwards described funeral insurance as the "bread and butter" of the two companies in which he worked and said it was "common" to focus on people with intellectual disabilities.
"Anyone who does not have the mental faculties, trained him more or less to avoid those questions," he said.
Mr. Edwards, who was part of the retention team, said it was his job to prevent clients from canceling their policies, since staff faced performance reviews if they did not meet the goal of saving 60% of the policies.
Mr. Edwards said that customers would take policies even though they could not afford them, as they had been incentivized through "first year free" incentives (stock image)
He said clients would take policies they could not pay, as they were attracted by the incentives of "first year free".
The BlueInc Group's chief risk officer, Peter Keller, told news.com.au that the claims made by Mr. Edwards were clearly inaccurate comments on what appears to be a disgruntled former employee. and they denied categorically & # 39; the issues raised.
"At no time has it been the policy of Let & # 39; s Insure or any of its managers to target indigenous communities in the manner alleged," said Keller.
A Freedom Insurance statement provided to Daily Mail Australia acknowledged the cases of unacceptable behavior highlighted by the commission & # 39;
"We recognize that we did not meet the standards that were expected of us and that having any instance of non-compliance with our regulatory obligations or community expectations is completely unacceptable," said Freedom Insurance founder and CEO Keith Cohen.
The company has made a series of changes in its policies and procedures.
But Freedom Insurance "categorically rejects any claim" directed at indigenous communities.
It was revealed this week that a British call center worker pressured a disabled person with Down syndrome to buy three "useless" life insurance policies.
The unnamed cold caller, who has not been named, but seems to have a distinctive Welsh accent, has been fired by Freedom Insurance.
Surprising the audio of their conversation was revealed and revealed that the call center worker pushes his products towards the vulnerable 26-year-old boy who is clearly struggling to continue the conversation.
Freedom Insurance operations director Craig Orton (pictured) apologized to the father of a man with Down syndrome who was pressured to buy three "useless" life insurance policies
During an 18-minute call, you can hear the salesperson pressuring the man to sign the policies and, finally, have him buy three.
The father of the man, Grant Stewart, was surprised when he found the letter of the policy by mail.
Finally, Mr. Stewart had to train his son to finish the policy.
Despite the fact that this happened in 2016, Mr. Stewart received an apology from the company last month.
Freedom Insurance operations director Craig Orton echoed the sentiment towards Mr. Stewart during a humiliation hearing this week.
"To you and your son, I sincerely apologize because your son had to go through that and, from the bottom of my heart, it should not have happened," he said, according to Nine news.
It was also revealed this week that Freedom Insurance staff has hung up clients who are trying to cancel their policies and do not like to accept no for an answer.