Inside the airport that hasn’t lost a single piece of luggage in THIRTY YEARS (and the special touches the staff takes to make sure your items don’t get damaged… or even wet from the rain)

It is popular with travelers from Osaka, Kobe and Kyoto and is one of the busiest airports in Japan.

Kansai International Airport will celebrate its 30th anniversary in September and will mark three decades without losing a single piece of luggage.

This major transportation hub has long been praised for its efficiency, but it also has an impeccable track record for lost luggage claims, receiving none.

“The ground handling staff at Kansai International Airport are nothing special,” airport spokesman Kenji Takanishi modestly told Newsweek, even though the team has not lost any luggage in 30 years of operations.

The airport has a specific system to ensure that each piece of luggage reaches its owner intact, with employees working in teams of two or three to limit the number of hands the bags pass through and taking extra care to ensure that The items are not damaged. It is not damaged.

Each worker must follow detailed handling instructions, which dictate how cargo holds should be loaded and unloaded on airplanes, as well as the differences between the different airlines that serve the airport.

If a suitcase gets wet from rain, it is “cleaned and returned” to the carousel, Takanishi said.

“As many customers come to Kansai from all over the world, we aim to be more courteous and precise in our operations,” Takanishi added.

Up to 30 million passengers travel through Kansai International Airport each year, bringing 11 million suitcases with them.

Takanishi said the airport aims to transport a piece of luggage from the plane to the baggage claim carousel just 15 minutes after the flight lands.

Workers are instructed to place the suitcases on the conveyor belt with the handles facing outward to make it easier for passengers to pick up their luggage.

They are taking special care with items like strollers and sports equipment like golf clubs or skis and hand-delivering them to passengers.

Communication skills are really important for staff, as baggage handlers are regularly asked to share information with each other to ensure everything runs smoothly.

The airport is currently preparing for next year’s Osaka Expo, during which 28 million visitors are expected to come to the region. Kansai is undergoing major renovations to take into account the expected influx of passengers due to the Expo.

The airport has long been ranked among the best airports in the world due to its staff and even earned eight mentions specifically for its baggage handling by SkyTrax, a UK aviation website.