Indignation after Adobe says that customers using an older version of Photoshop may be SUED if they continue to work even though they have paid for the software
- Adobe is under fire for claiming that users may be faced with lawsuits for using old software
- The company's decision is that threats are related to a legal dispute with Dolby Labs
- A legal margin stems from the switch from Adobe to a subscription model in 2013
- Some customers say they plan to stop using the service
Customers who have paid regularly to use the Adobe Photoshop software may be in a process of using older versions.
After terminating older versions of the popular photo editing software, Adobe emailed customers regarding its policies regarding users who do not abide by the rules of the company.
& # 39; We have recently discontinued certain older versions of Creative Cloud applications and with a result, under the terms of our agreement, you are no longer licensed to use them & # 39 ;, Adobe said in the email.
Adobe is faced with a backlash by claiming that users may be faced with lawsuits for using old software.
WHY ARE USERS ANGRY AT ADOBE?
Some Adobe & # 39; s Creative Cloud customers took Twitter and criticized the company for a recent email.
After stopping part of its older software, Adobe told its customers that the use of older versions could be prosecuted.
The company cited a legal dispute with Dolby Labs, which licenses Adobe software.
In 2013, Adobe switched to a subscription model that forces customers to pay for its software forever – the decision has alienated some customers, but increased sales.
& # 39; Please note that if you continue to use the discontinued version (s), you may be at risk for possible third-party infringement claims. & # 39;
As reported by AppleInsider , some users, many of whom paid a lot to Adobe to use her software for several years, were not happy with the company's approach.
& # 39; … (It is) absolutely crazy. I have paid for these products in the last three years and now I suddenly do not have licenses even though I have paid religiously for them every month, & # 39; an Adobe user said on Twitter.
& # 39; A great way to close at no cost would be great. & # 39;
Other commentators were more concise in their criticism of the company's e-mail.
& # 39; Another reason why Adobe is a mess!, & # 39; said another Twitter user in the thread.
Users noted several reasons for wanting to keep their older software, including specific functions they used and enjoyed being scrubbed by updates and also general & # 39; bloat & # 39; they say, slows the speed of newer versions.
Tweets about an e-mail from Adobe portrayed a mix of shock and dissatisfaction. Some users said they were planning to stop using the software
Although the company's email did not state why users were not allowed to use older versions of the software, Adobe hinted at & # 39; ongoing litigation & # 39 ;.
According to AppleInsider, Adobe is currently embroiled in a lawsuit in which Dolby Labs filed a complaint in March this year about how the license fees of its software are shared under its new subscription model.
In 2013, Adobe switched controversially from a disk-based model that customers could download – not to mention own software on their computers by paying a lump sum, and into subscription models where users pay monthly for access to Adobe's. suite of services.
Thanks to the new subscription structure, Adobe reported one in 2017 record $ 2 billion in revenue.
Although the switch to a subscription model has helped increase sales, it has also alienated a number of users who say they are being forced to make perpetual payments.
As reported by AppleInsider and documented in the legal complaint, Dolby recently attempted to exercise Adobe's legal right to audit to ensure that the company correctly distributed licensing fees – a new agreement bases fees based on the number of users using the software.
Adobe refused to allow the audit, and now Dolby has sued the company for breaching its contract.
Although Adobe's decision to switch to a subscription-based model has helped improve business results, the recent impact of its decision to stop and threaten users using its older software has given rise to a more ideological debate.
Remarkable critics have pointed out that the new model makes it impossible for users to actually own the software they use, forcing them into an eternal payment cycle.
Other notable companies such as Microsoft have since switched to a subscription model for products such as an office with support tools such as Word, PowerPoint and Excel.
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