The head concierge at London’s Rosewood Hotel has revealed the most extravagant request she’s ever received from a guest.
Judith van Der Heijden, head concierge at one of London’s most luxurious hotels in Covent Garden, shared it all in a quick video featured on Tic Tac by AJX Media.
The five-star hotel, known for hosting royalty from around the world, starts at £825 per night for the most basic room.
But the hotel is far from basic, and Judith’s memory of her wildest request proves it.
During the clip, she recalled how, at 8 a.m. on a Sunday, Judith received a phone call asking the hotel to fill a guest’s private jet with a full menu from Japanese restaurant Nobu, whose departure was scheduled four hours later.
Judith van der Heijden (pictured), head concierge at London’s Rosewood Hotel, has revealed the most extravagant request she has ever received.
“Have you ever tried to get the head chef at Nobu out of bed on a Sunday morning at 8 a.m.?” Judith remarked.
But despite the exorbitant demand, Judith managed to meet the guest’s needs.
She said: “(At) ten past twelve we delivered a full menu from Nobu on a private jet to Luton Airport.”
Judith explained that a great concierge must be “unapologetically curious” and blessed with “unlimited imagination” to accommodate such extreme requests.
The elegant hotel, which has previously hosted parties for the Prince and Princess of Wales, is known as a sanctuary in the capital.
Judith noted that when staying at the Rosewood, the concierge is “basically your best friend during your trip.”
She went on to explain how her work can transform a trip to the English capital. For example, if a guest wants to visit a tourist attraction, such as a museum, they could enhance their experience by arranging a private after-hours tour complete with candles and a violinist.
“The best experiences are the ones you can’t find anywhere else,” she added.
Judith told viewers that “there is nothing more beautiful than being part of a guest’s journey.”
Even though she has had to respond to some crazy requests, Judith remains positive about her role.
“There is nothing more beautiful than being part of the journey of a guest who is eternally grateful for the experiences you have had.”
When asked to give one good piece of advice to people aspiring to become a hotel concierge, Judith said, “Honestly, absolutely be yourself.
“There is nothing more beautiful than a concierge who highlights his or her own personality.
Viewers used the comments section to share their thoughts on the video, and many were impressed by Judith.
But for Judith, the biggest secret to being the best concierge is: “How we make our guests feel.” It’s all about personal touches and getting to know each other.
“It’s about always being one step ahead and relational hospitality is the most important part of service.”
Users flocked to the comments section to share their thoughts on Judith’s role at Rosewood. One of them said: “Oh, this is what I live for!” Bravissima.
A second added: “Best hotel in London.”
Another remarked: “You are making memories!” »