Due to an issue with QuickBooks’ direct deposit processing, some people had a very unpleasant morning, waking up to find that their paycheck hadn’t arrived, or they had a bunch of employees asking why they weren’t paid. If you’re one of those people, it might not be time to panic just yet – QuickBooks says that the problem is solved and that the money should end up in bills by the end of today.
QuickBooks claims the missed payments were caused by a problem with a third party. However, some users are upset about how QuickBooks owner Intuit handled the situation, claiming that they couldn’t reach the company through their phone or chat lines.
What does it matter @BuienRadarNL. My employees must be paid. Fix your stuff as soon as possible. Nobody answers the phones or helps in the chat. I’ve been on hold for 2 hours now.
– Ashwin Chary (@CharyAshwin) April 30, 2021
@BuienRadarNL I almost got fired by my boss because he thinks I forgot about payroll. Nice way to wake up. In any case, update your phone lines and websites to let us know it’s a known issue. I waited 30 minutes before thinking “show me what’s trending on Twitter”.
– Michael (@ CardinalMike08) April 30, 2021
QuickBooks told The edge that it works on communicating with ‘affected customers’, but it’s certainly not the kind of situation you want to deal with on Friday morning, especially the 30th. If you’re an employee, you probably have a ton of bills coming in, and if you’re an employer, you probably don’t want all of your employees to be mad at you because of a computer malfunction that isn’t your fault.
If you’ve been bothered and still haven’t seen a payment at the end of the day, you can rent this out The edge by sending an email to email@example.com.