The live TV subscription service from Hulu experienced a lot of downtime last night during the first democratic debate prior to the US presidential election in 2020. Customers expressed their frustrations on Twitter while trying to respond to the debate organized by NBC News and broadcast live on NBC and MSNBC. Viewers were received with "playback error" and "error when playing this video" messages on both mobile devices and TV devices. The extent of the complaints makes it quite clear that this disruption was national, and it came at a bad time.
Thanks to Chris Andrews, who prescribed this Consumer Press, for marking the situation for me. Hulu's live TV problems persisted for over an hour, according to his report, before the issues were resolved at around 10:40 PM ET.
The edge approached Hulu for comment. Events with live events such as these are always a terrible look for live TV streaming services. Companies such as Hulu, YouTube, Sling TV, AT & T and Sony are trying to convince consumers to pay for their TV apps with a subscription instead of going with a cable. Hulu with Live TV costs $ 44.99 per month.
Is someone else trying to watch the debate on Hulu Plus Live TV and noticing that it is no longer available through both the NBC and MSNBC feeds?
Or just me?
– Josh Barro (@jbarro) June 27, 2019
For what it's worth, the democratic debate was streamed for free on YouTube last night, and the same goes for part two tonight. Keep that in mind as the problems of Hulu repeat for a second night. NBC News also makes it available on its website. For the full list of ways to look at our guide from yesterday: