A vacationer who says she was subjected to homophobic abuse on a Ryanair flight has criticized the airline for her response with four sentences to her complaint.
Laura Muldoon tweeted a photo of a group of men on her full flight from Stansted to Seville that she claimed to be a & # 39; d ** e & # 39 ;, & # 39; b **** & # 39; and & # 39; lesbo & # 39; called.
She says she & # 39; generic & # 39; received a response from Ryanair in relation to her complaint, which she claims & # 39;shows that they don't care about women, LGBTQ + people or actually someone & # 39 ;.
Muldoon said she was subjected to a homophobic football-style song where the men gave her a & # 39; miserable b **** & # 39; and & # 39; d ** e & # 39; while flying at 12.27pm last Wednesday.
Laura Muldoon (photo) tweeted a photo of men who had allegedly inflicted nasty insults during the flight with Ryanair
She described the group as & # 39; annoying but tolerable & # 39; before they became louder as soon as the sign went off the belt.
She said: & The noise continued to rise and I finally asked a flight attendant to say that they were silent and that they cursed a lot.
& # 39; At this point I think the men realized it was me who filed the complaint and started calling me with my seat number while they were shaking very loudly as a collective.
& # 39; I'm all in for a bit of & # 39; & # 39; fun and games & # 39; & # 39; but it hit a new low point when they thumped condoms and went crazy.
Muldoon tweeted this photo and claims that the group abused her homophobic
Laura Muldoon tweeted a photo of men who had reportedly insulted insults during the flight with Ryanair. One of the men is revealed as John Haynes, 34 (left). The man behind Mr. Haynes in the photo is his friend James Rutniewski (right), 36, who is a roofer like Mr. Haynes
& # 39; I turned around and told them they were taking over the entire plane and stopping. & # 39;
At this point she said a stewardess came by with a bottle of white wine that she declined.
And when one of the men came by, she criticized him for his alleged unacceptable behavior.
She said: “One of them came to our seat and I told him that I hoped that his mother, sister or children would never have to sit near a group like them during a flight and he asked if it really was that way was bad.
& # 39; I confirmed that it was actually horrible and asked him to leave us alone because he was in our room and smelled (of liquor). & # 39;
And Laura claims that the situation escalated further after she started singing a rough football song about her.
She said: & # 39; I was wearing my headphones but my girlfriend tapped on me and asked if I knew they were calling me.
& # 39; Imagine & # 39; the referee's song, but replace the words with & # 39; & # 39; C28 never stops complaining, she is a miserable girl, we sent her a white wine but she rejected it & # 39; & # 39 ;. & # 39;
Muldoon criticized Ryanair's reply and said the company doesn't care about women, LGBTQ + people or in fact anyone.
John Hayes introduced himself in June last year alongside a large free banner from Tommy Robinson in a Spanish football game
Muldoon – who works as the social media manager at the London Museum – said Ryanair's staff did nothing despite the fact that he was behind the group.
She said: “Many people complained to the stewards and they were right behind the boys, but they said they had told it seven times and I think they were desperate.
& # 39; I left the plane and told the flight attendant that they called me l **** and d ** e and I would complain.
& # 39; He just apologized and then I left. & # 39;
On Twitter, she shares the response she received from the airline about the alleged incident.
Muldoon flew from Stansted to Seville, Spain, at 12.27 pm when the alleged incident occurred (file image)
In it, a customer service representative wrote: & We are proud of the high standards of service and professionalism of all our employees and adhere to these standards that guarantee that our employees are constantly reminded of their most important function: being friendly and professional at all times.
& # 39; I sincerely regret that this was not communicated to you on this occasion. & # 39;
Now Mrs. Muldoon has destroyed the generic response and said the company does not care about women, LGBTQ + people or anyone else, and my concerns are that companies like this set the agenda for our entire country. & # 39;
The company is blown up on Twitter about its reaction.
A user said: & # 39; Your @ Ruyanair should be ashamed of the computer-generated response that you sent to Laura.
& # 39; Did not even mention her by her name or refers to her specific complaints. No points for customer service, but I am not surprised. & # 39;
Another addition: & # 39; I just can't believe @Ryanair's response. Totally shocked. & # 39;
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