Apple’s new Siri Remote introduced a gesture that makes it easy to browse content by turning the control panel into a scroll wheel. But some Apple TV users noted that the feature doesn’t work well on some services, such as HBO Max, or not at all, such as Disney Plus.
A Disney Plus spokesperson confirmed that The edge that the feature – one of the best on the redesigned Siri Remote – is not supported on its service. However, it is not a service issue but related to custom video players.
Some streaming apps available on Apple TV use their own players, while others use the tvOS media player. The jogging gesture works with streaming apps that use Apple’s native media player, but it’s not yet supported for third-party developers using a custom media player, and neither is Disney’s streaming titan.
What that means is that besides just Disney Plus, the scrub tool may not work for a video app that uses its own media player. It’s not clear when exactly Apple will make the feature available to these app developers. But the Disney spokesperson told… The edge that Disney Plus plans to develop the tool for its own service once it eventually becomes available.
The issue had been the subject of discussion in a reddit thread from user batsforbreakfast21, who noted issues on Disney Plus but not on other services like Netflix and Apple TV Plus. Other users also reported having problems with HBO Max and Peacock.
Neither Peacock nor HBO Max immediately returned requests for comment.
Ideally, the problem is solved quickly. Until then, the older and often unjustly maligned Siri Remote doesn’t seem so bad, does it? Everyone?