HBO Max has updated its Apple TV app as it tries to fix the myriad of issues plaguing the software since last week. The update solves major problems with basic features such as fast forward and rewind, which were introduced after the software transitioned from using the native tvOS video player. The software update brings back the native player.
“We just released an update to our Apple TV app, restoring the native tvOS video playback experience you know and love, with more improvements in the future,” said HBO Max. said in a tweet. “Making sure that HBO Max viewers have a quality experience is our top priority and we missed the mark here.”
We’ve just released an update to our Apple TV app, restoring the native tvOS video playback experience you know and love, with more improvements in the future. Making sure HBO Max viewers have a quality experience is our top priority and we missed the point here. Thanks for your patience.
— HBOMaxHelp (@HBOMaxHelp) June 9, 2021
While the worst issues seem to have been resolved, users on the HBOMax subreddit report that there are still some bugs after the new update. One user reports that they notice that their subtitles are preserved go back to spanish, for instance. Thankfully, as another user pointed out, the new update makes it easier to switch subtitles back, a process the previous update had made. considerably more difficult.
Questions remain about how such broken software could be released to users in the first place. Reply to a tweet from The Verges Editor-in-Chief Nilay Panel, HBO Max’s EVP and General Manager Andy Forssell admitted this “the countless dollar questionand that the company would investigate the matter.