Wheelchair-bound grandmother, 71, who missed her connecting flight due to a delay, was told by Air Canada that she had to SHARE a hotel room with a male stranger her age
- Elizabeth Coffi Tabu, 71, was wheelchair-bound when she missed the flight on Friday
- Tabu left Ottawa, Canada, and tried to return home to France
- She said that she was told by the Air Canada agent that she should share a hotel room with a much younger male passenger she did not know
- Her daughter could intervene and get another hotel in Tabu for that night
- Air Canada said that & # 39; it is not our policy to ask passengers to share a room & # 39;
- The airline offered Tabu a seat with more legroom for her next day flight, as well as $ 20 in food vouchers, but her daughter demands a formal apology
Allegedly, Air Canada told a 71-year-old woman that she would have to share a hotel room with a complete stranger after their flight was delayed, causing them to miss their connection.
Elizabeth Coffi Tabu returned to France last Friday when her flight from Ottawa, Canada, was delayed, causing her missing flight to Montreal.
Tabu had just finished visiting her daughter and grandchildren in Canada when her ordeal began.
Air Canada (plane image) reportedly placed Elizabeth Coffi Tabu, 71, in the same hotel room as a complete stranger after their flight was delayed, causing them to miss their connection
According to the CBC, an Air Canada agent told her and a much younger male passenger that only one hotel room was available for that night.
Tabu said the agent gave them one hotel voucher and told them to share the room.
But once they arrived at the hotel, there was only one bed.
Her daughter, Jerryne Mahele Nyota, told the CBC that she told her mother not to sleep in the same room as the man.
Nyota, said: & The decision was that he would sleep on the couch (bed) and my mother in bed.
& # 39; I said to her: "No, you don't sleep with a total stranger. No, don't do that. Stay there and I will do what I can to find a solution."
Nyota said she was trying to get her mother on an Air France flight, but it didn't work.
She recalled that the male passenger was just as shocked & # 39; shocked & # 39; was like her mother.
Nyota finally got her mother a room in another hotel.
Nyota said she explained that her mother missed her connecting flight, partly because she uses a wheelchair while recovering from cancer treatment.
Her daughter, Jerryne Mahele Nyota, got her mother a room in another hotel. Air Canada offered Tabu a seat with more legroom for her flight and $ 20 worth of food stamps, but the family demands a formal apology. Pictured is the Ottawa International Airport
Air Canada offered Tabu a seat with more legroom for her next day flight and $ 20 in food vouchers, but her daughter said that was not enough and demanded a formal apology.
& # 39; Now (my mother is) realize, how is it possible? You know? And she said, "It's not fair, it's not fair, they never gave me another option," Nyota told the CBC.
Air Canada issued a statement about the test and said: & # 39; It is not our policy to ask passengers to share a room. & # 39;
The airline promised to investigate the incident and what went wrong.
Air Canada also noted that the agent Tabu had provided a room, but for an additional fee. The family said they were not sure if they would be compensated for that specific hotel and refused that offer.
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