Google has responded to allegations that the Digital Wellbeing software slows down performance on Pixel phones. Respond through an official Google account on Reddit, the company said it had performed a "thorough analysis" of the software after receiving user complaints and concluded that "there were no performance issues associated with the Digital Wellbeing app on Pixel."
However, the company noted that "unrelated" issues were found during its investigation did negatively affect performance. It said it was rolling out software updates that would fix these bugs and "make your Pixel device better".
Complaints about the Digital Wellbeing app have been bubbling for a few weeks. The software (available on all Pixel phones, Android One devices and a handful of other Android smartphones) runs in the background of users' phones, registers how long they use certain apps, and allows users to set timers to limit use.
Some Pixel owners – in particular Pixel 3 owners – said that turning off the software made a & # 39; difference between day and night & # 39; in the performance of their phone. Others were more doubtful and said the changes did not stand out that way. If you have a Pixel phone, you can test the difference yourself by going to the Settings> Digital Welfare> menu by clicking the three-dot icon in the top right corner and selecting "Disable usage access".
The comments from Google about Reddit make it clear that it did not find any adverse effects related to Digital Wellbeing, but it will be interesting to see how users experience the promised update.
Google's full response – left on Reddit in response to a user's complaint about Digital Wellbeing their Pixel 3 – is as follows:
Thank you for bringing us to our attention and sharing bug reports with us. We strive to constantly improve Pixel based on user feedback.
We conducted a thorough analysis based on bug reports and internal tests and found no performance issues related to the Digital Wellbeing app on Pixel. During the investigation, we identified changes that are not related to the bug reports to improve performance, and we are implementing these changes to improve your Pixel device. As always if you experience problems with performance or any other aspect of Pixel, please refer to the troubleshooting steps in our online support tool or contact customer service.