If your Pixel 4 XL has some issues outside of warranty, you may be able to get a free repair. Google recently posted a support page outlining a “comprehensive one-year repair program” for the larger of its two 2019 flagships. Those who qualify can receive a free repair up to one year after their original warranty has expired. As for who falls under this program, Google points out “certain energy-related issues”.
More specifically, the company says these are the issues that “may” get a free repair:
- A Pixel 4 XL that won’t turn on
- The Pixel 4 XL randomly reboots or shuts down without any user action
- Charging issues with the power adapter
- Problems with wireless charging
- A Pixel 4 XL’s battery drains “significantly faster than previously used”
That’s a pretty wide range of possible ways to qualify for the repair program. But Google warns that if there are other major issues with your phone (like a damaged screen) that “prevent” the free repair, they should be fixed first — and for a fee.
Pixel 4 XL owners can take their device to a uBreakiFix store to see if it qualifies for a free solution. According to android police, the repairers at those locations are very familiar with the situation. You can also initiate the repair process directly with Google to see if your issue is covered.
The comprehensive repair program is available in the US, Canada, Singapore, Japan and Taiwan. Google indicates that this is the case not apply in Australia, France, Germany, Ireland, Italy, Spain or the UK. That’s because Pixel 4 XLs bought in those countries already came with a longer two-year manufacturer’s warranty.