Google Docs and Sheets experienced a partial outage

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Multiple Google services experienced a partial outage on Monday, preventing some users from creating new documents in Google Docs and Google Sheets. Google’s Workspace Status Dashboard reported that Drive, Docs, Sheets, Slides, and Classroom all had service interruptions. As of 11:26 AM ET, Google said the service had been restored for “ some users, ” adding that “ we expect a fix for all users in the near future. ”

As of 12:00 ET, we verified that the issues we were experiencing appear to have been resolved. Google has since updated its dashboard to note that the service has been fully restored.

While the issues were going on, an attempt to create a new document in Google Docs caused the following error message:

An error has occurred in Google Docs. Please try to reload this page or come back to it in a few minutes.
To learn more about the Google Docs editors, visit our help center
Sorry for the inconvenience.
– The Google Docs team

The problem was acknowledged by Google in a support message posted at 9:36 AM ET“The affected users can access Google Drive, but see errors, high latency and / or other unexpected behavior,” said the update. “The affected user cannot create new documents.”

An error message appeared in Google Docs when users tried to create a new document.
Screenshot: Google Docs

Down detector showed peaks in issues with Google Drive, Google Classroom, and Google itself, although we didn’t run into any issues on Google’s main search site. The outage appeared to occur in several countries, if reports on Twitter were everything to pass by. We have run into problems in the UK and the US.

Google reported partial outages in Drive, Docs, Sheets and Slides.
Screenshot: Google

There is never a good time for an outage, but problems like this are particularly bad with so many people currently working and studying from home. Happy Monday, everyone.

Update April 12, 12:34 p.m. ET: Updated with news that issues seem to have been resolved.