A young mother who ordered 250g of green beans from Coles was surprised to find a single bean delivered with her online grocery order.
Samantha, who lives on the Gold Coast, ordered several grocery items from her local Coles store at the weekend.
The mother of two uploaded a video to TikTok on Monday revealing the green bean she received with the order, seen inside a clear plastic bag.
‘Just a bean… who packed this?’ Samantha said.
Despite the mistake, Samantha seemed amused by the mishap.
‘Who in their right mind buys a bean?’ she said.
The shopper went on to reveal that the individual bean cost a whopping $1.65 and mouthed ‘what the fuck’ before the clip ended.
Green beans sold in Coles supermarkets are currently priced at $1.38 for about 200 grams, or $6.90 per kilogram.
Samantha then filmed another video showing her eating the bean.
Hundreds of shoppers flooded the clips with comments and shared similar experiences of how online orders went horribly wrong.
“One time they literally forgot to (give me) half of my purchases,” one shopper said.
‘I ordered four potatoes. I bought 4 kg of potatoes,” wrote another buyer.
Mum-of-two Samantha (pictured) was shocked to find a single green bean after ordering 250g of the vegetable with an online order from Coles.
‘My God, that happened to me with Woolies. I ordered 1 kg of potatoes and they sent me ONE potato.’
Others, however, saw the funnier side of the strange discovery.
“I hope you enjoyed every last inch of that bean,” one person commented.
“That was the last bean in Australia,” wrote another.
“I love watching online grocery shopping fail, it’s absolutely hilarious.”
A Coles spokesperson told Daily Mail Australia that “human error” led to the incorrect order.
“Coles online processes hundreds of thousands of orders weekly and although we do everything we can to satisfy every customer 100% of the time, that is not always possible,” the spokesperson said.
‘Sometimes things don’t go as planned at operational or supplier level and sometimes it’s as simple as human error.
‘In this case, we can understand why the customer was disappointed, as it is difficult to imagine someone ordering just one bean. While we hope this customer didn’t go hungry on her vegetables that day, we’re glad to see that she has a good sense of humor about what appears to be human error in this isolated incident.’
According to its website, Coles instructs shoppers to access live chat or complete an online form if items are missing from online orders.
Buyers are eligible for a refund or can credit the missing items to their account the next time they place an online order.
Coles is instructing shoppers who have noticed an item missing from their online order (pictured) to go to the live chat on its website or complete an online form.
