By using this site, you agree to the Privacy Policy and Terms Of Use.
Accept
WhatsNew2DayWhatsNew2Day
  • Home
  • Australia
  • Business
  • Economy
  • Entertainment
  • Gaming
  • Health
  • Lifestyle
  • Science
  • Sports
  • Tech
  • US
  • World
Reading: Generative AI isn’t the answer to all your business needs
Share
Aa
WhatsNew2DayWhatsNew2Day
Aa
  • Home
  • Contact
  • About us
  • Privacy Policy
  • Home
  • Australia
  • Business
  • Economy
  • Entertainment
  • Gaming
  • Health
  • Lifestyle
  • Science
  • Sports
  • Tech
  • US
  • World
Follow US
© 2022 WhatsNew2Day News Network. All Rights Reserved.
WhatsNew2Day > Tech > Generative AI isn’t the answer to all your business needs
Tech

Generative AI isn’t the answer to all your business needs

Last updated: 2023/03/14 at 7:30 AM
Jacky 1 week ago
Share
Is this the end of non-compete contracts?
SHARE

I am a writer. That means many of my fellow writer friends are feeling sick about losing their jobs. Indeed, no one will say, “We fired people because we could replace them ChatGPT for $20 per month.“

But that is actually already happening.

I’m worried about this too – but I’m not sweating bullets about it just yet.

Why? Because ChatGPT writes worthless non-fiction from now on. Of course, that doesn’t stop publishers from using it. But readers are starting to notice something is wrong, they’re complaining that the “how-to” story they just read has turned into a “how-not” story or that one AI-generated piece is one of the people quoted in it are dead – while they are very much alive.

oops.

I’m not a Luddite about ChatGPT and other generative AI programs like google bard and the recently unveiled Meta LLaMA. At the moment, however, they are still pretty shoddy.

Tomorrow may be a different story. But in fact, I expect them to be pretty good within a year or two and excellent by the end of the decade.

However, if you plan on relying on a general AI to deliver quality work for now, you’re asking for trouble.

Sure, the technology can be useful. For example, I wouldn’t hesitate to enter the transcription of a speech — transcribed by yet another AI program, the excellent Otter.ai – in ChatGPT and tell it to summarize. That makes sense.

I’m not asking ChatGPT to write something new. I’ll just let it take what’s in front of it and make a decent summary.

What ChatGPT can not what you can do is give context to what you are feeding.

That’s where people like me come in. In areas where I’m an expert, like Linux, open-source software, and cloud computing, I can take that summary and explain where the speaker got it wrong or didn’t mention that their “great new discovery” had been tried before by a rival company. You get the idea.

Or take Otter.ai for that matter. It does a good job, but doesn’t do as well as an expert human transcriber. So if you need the best possible transcription, say for a legal assignment, you don’t want to rely on that.

Let’s look at another example of AI that isn’t as polished as we’d like or fear. The Wall Street Journal recently published a story about HomeServe is Charlie. This is an AI powered virtual agent used in HomeServe‘s call centers to “answer 11,400 calls a day, route them to the right departments, process claims and schedule repair appointments.”

It does this by using the usual AI tricks and then whispering answers into the agent’s ears or displaying his comments on their screens. That can be very useful.

It can also be really annoying.

For example, if someone calls to request a repair, they don’t want – oh how they don’t want – an enrollment game.

Of course, it makes sense for Charlie to handle the more mundane jobs, like “Here’s the nearest plumber to the customer’s house.” But right now Charlie is still making mistakes.

Seems like management loves it, but the cops…not so much. The good guys in particular don’t want Charlie to put them second. And they really don’t want Charlie judging their performance.

Can’t say I blame them. Some people are under the illusion that AI programs are objective and not subject to bias. That’s so not true. Besides being often completely wrong about facts, ChatGPT has also responded with sexist, racist, and offensive comments.

We are still a long way from solving these problems.

Right now everyone is so excited about AI that they can’t stop using it to solve every possible problem. So they try it out, and people love it at first because they’re new and save money.

However, over time, your customers realize that what they are getting now is worse than what they were getting before.

Yes, you may have saved some costs. Good for you! But you also alienate the people who gave you money. This will not end well.

Used properly, AI can be useful even at a relatively early stage. However, don’t think this is the answer to all your current problems.

Use it to suggest answers to your call center agents. Use it to complement your writers. This way you can both benefit from AI while avoiding the traps lurking for your less wary competitors.

Copyright © 2023 IDG Communications, Inc.

You Might Also Like

M&S shoppers rush to buy £5 ‘super soft’ jumper that ‘feels so expensive’

Meghan Markle’s royal connections before Prince Harry revealed including MIC pal

Coronation Street Tracy Barlow star Kate Ford’s life off screen including famous ex

Inside Bruce Willis’ 68th birthday celebrations with rare family snaps after dementia diagnosis

Shark Tank Australia returns after five years with a new cast of business gurus

TAGGED: answer, business, generative, isnt
Jacky March 14, 2023
Share this Article
Facebook Twitter Email Print
Share
Previous Article ‘Now or never’: UN scientists detail ‘liveable’ climate scenario ‘Now or never’: UN scientists detail ‘liveable’ climate scenario
Next Article Canada: Truck crash that killed two ‘deliberate’, police say Canada: Truck crash that killed two ‘deliberate’, police say

Latest

Home and Away fans saw a very interesting hidden detail in Monday night's episode.  The moment occurred when character Justin Morgan begged police officer Rose Delaney (right) to help find his daughter.
Home and Away fans spot strange details in a recent episode
Entertainment
Separate investigation of Which?  has analyzed the essential items most affected by the increase in prices
Supermarket essentials DOUBLE in price as BoE warns businesses may be profiting from ‘greed’
News
1970's' Woodstock: Music from the Original Soundtrack and More Album Cover
Woman Who Appeared On Iconic Woodstock Album Cover Hugging Her Boyfriend Dies
News
FILE - The diverse coalition, from immigration and housing advocates to attorneys and service providers, called on Mayor Adams to allocate funds in his executive budget for students fighting mental health, learning English and living in shelters.
New York Mayor Adams should not let programs for migrant students and mental health expire, advocates say
News
Relay becomes the official banking platform for Profit First
Relay becomes the official banking platform for Profit First
Gaming
Interview with Dieudonné Kayembe, founder of Motema based in Kinshasa
Interview with Dieudonné Kayembe, founder of Motema based in Kinshasa
Gaming

nba 2k23 mt

© WhatsNew2Day News Network. All Rights Reserved. Email: contact@whatsnew2day.com

  • Home
  • Contact
  • About us
  • Privacy Policy

Removed from reading list

Undo
Welcome Back!

Sign in to your account

Lost your password?