Deliveries of Ford’s first long-haul electric vehicle, the Mustang Mach-E, in the UK have been suspended after a “safety risk” was discovered, The edge has learned. It’s the latest delivery flaw to hit the automaker’s much-hyped electric SUV after US customers faced similar delays earlier this year.
But while the cause of the US delivery delays was unknown, the UK delays are the result of “incorrect location information when using the eCall system,” according to documents viewed by The edge. The eCall system, which alerts emergency services when a vehicle’s airbags are deployed, is a requirement of the European Union in all vehicles produced after 2018.
“While investigations continue, new vehicles may not be released to customers,” the announcement read about the dealer retention.
The Mustang Mach-E SUV is Ford’s first update to the iconic Mustang brand and the company’s biggest step into the EV market. News of the delay also comes on the heels of Ford’s announcement that EV sales were up 184 percent in May, including sales of 1,945 Mustang Mach-Es.
The UK will be an important part of Ford’s push for new EV markets. In May, the automaker organized a large-scale marketing event in Fordwich, Britain’s smallest city, with the aim of getting more customers to consider switching to electric. Over several days in May, Ford had most of the city’s 380 residents test drive the Mach-E, the only Ford EV available on the European market.
In February, Ford acknowledged that 4,500 customers in the US would have to wait an indefinite amount of time to receive their Mustang Mach-Es after an unexpected delay in deliveries. The automaker did not specify what caused the delay, only that it was holding back the EVs “as part of our commitment to provide a quality vehicle to customers.” To make up for the delays in the US, Ford said it was giving affected customers an additional 250 kWh of free recharges.
Ford is not alone in having problems with its EV. Volvo was forced to keep some XC40 Recharge SUVs in US ports to ship a software update before the electric vehicles got to customers. Volkswagen also ran into trouble with the launch of its ID 3 mass-market EV last year due to a software glitch.
A Ford spokesperson did not immediately respond to a request for comment.