A Tik Tok user has claimed that SeatGeek “scammed” her by allowing her to buy fake tickets to a Taylor Swift concert on her website and confirming that they had been validated.
Marisella LaFata, 27, flew in from Florida with her two children to see the pop star perform at New Jersey’s Met Life stadium on Friday, but was denied entry because the tickets weren’t real.
She claimed to have purchased two tickets for $790 and resale platform SeatGeek told her the tickets were validated and legit.
But LaFata was turned away from the gig, where 82,000 Swifties gathered for the Eras Tour, and she took to Tik Tok to hit the company in videos shared with her 880,000 followers.
SeatGeek said the tickets were not purchased through her website but through social media and an agent mistakenly thought she was a customer.
A group of other fans at the venue were also reportedly denied entry after spending $300 each on fake tickets.
A Tik Tok user has claimed that SeatGeek ‘scammed’ her by allowing her to buy fake tickets to a Taylor Swift concert on her website and confirming that they had been validated
Marisella LaFata, 27, flew in from Florida with her two children to see the pop star perform at New Jersey’s Met Life stadium on Friday, but was denied entry because the tickets weren’t real .
About 82,000 Swifties gathered at Met Life Stadium in New Jersey on Friday for the Eras Tour
“SeatGeek, you f****** a****** because I emailed you to make sure my tickets were validated and you said they were validated tickets and legit and now we can’t get into MetLife Stadium,” LaFata said in the video.
“You are not legit, never buy SeatGeek tickets. Taylor Swift, we tried to see you.
“I took my 1 and 2 year olds from Florida to New York to see Taylor Swift at MetLife Stadium…but got ripped off by SeatGeek.
“So SeatGeek, you better fix yourself because you’re about to get canceled.”
But SeatGeek denied the claim that the tickets were purchased through its site and left a comment on the video.
“Glad we were able to get in touch! Sorry we couldn’t help you as the tickets in question were not purchased through SeatGeek,’ he wrote.
LaFata was angered and posted another video to share her “receipts” and said she emailed SeatGeek before and after buying the tickets to see if they were genuine.
“I sent several emails to SeatGeek saying you could check out those tickets through this account and gave them my account,” she said.
“They repeated my account information, concert time and everything and he said ‘you have validated the tickets, they are legit and you will enter the show. We’re glad to see you having fun.
“That’s why I’m mad at SeatGeek and they’re ‘trying’ to fix it, but they really enlighten me in their last comment, which doesn’t make sense.”
She said the company messaged her to fix the issue, but didn’t fix it and didn’t respond to her messages “for a while.”
LaFata then called the company and added, “People pretended not to hear me, then snagged me multiple times.”
“So their customer service is very poor. So don’t buy from SeatGeek because they literally don’t care about their customers.
She claimed she was able to put the tickets back on sale on the website despite them being fake and asked SeatGeek to “explain”.
And she shared a photo of her receipt that showed she bought two tickets to the concert at MetLife Stadium on Friday for a total of $790.
LaFata also provided a screenshot of an exchange with a SeatGeek employee where he was told, “This is a valid, legit ticket.
‘You are all together and ready to go. I’m glad you’re watching and enjoying the concert!
LaFata remained angry and posted another video to share her “receipts” and said she emailed SeatGeek before and after buying the tickets to see if they were genuine.
She said the company messaged her to fix the issue, but didn’t fix it and didn’t respond to her messages “for a while.”
She shared a photo of her receipt which showed she purchased two tickets to the concert at MetLife Stadium on Friday for a total of $790.
LaFata also provided a screenshot of an exchange with a SeatGeek employee where he was told, “This is a valid and legit ticket.
SeatGeek told Dailymail.com that she bought the tickets on social media and an employee thought she was a customer when replying.
He described the situation as a “rare and isolated mistake” and offered her comparable tickets to Saturday’s show.
‘This customer did not purchase tickets on SeatGeek. These were fraudulent posts posted on social media,” a company spokesperson said.
“When she contacted our customer service team, an agent mistakenly believed she was a customer.
“It was a rare and isolated mistake. Due to the confusion, our team is working with it to see how we can resolve.
“We never recommend buying tickets on social media. All purchases on SeatGeek are backed by our Buyer Guarantee.’
Dailymail.com has reached out to LaFata for comment.
Screaming fans gathered to see Swift perform on Friday as she was joined by artists Ice Spice and Jack Antonoff
Demand is high for Swift’s first tour since 2018 and fans have shelled out thousands of dollars each to see her perform live
A crowd of over 82,000 screaming fans gathered to see Swift perform on Friday as she was joined by artists Ice Spice and Jack Antonoff.
But other unlucky fans were stranded outside as they were refused entry because they bought fake tickets.
One group reportedly paid $300 per ticket but was turned away.
Demand is high for Swift’s first tour since 2018, and fans have shelled out thousands of dollars each to see her perform live.
His highly anticipated tour got off to a chaotic start with millions unable to purchase tickets as the ticketing process on Ticketmaster descended into chaos with constant crashes due to high demand.
Earlier this year, a group of around 320 fans filed a lawsuit against the world’s largest ticket marketplace and its parent company, Live Nation, for “intentionally” charging “exorbitant fees” and selling ” tickets to resellers’.
The plaintiffs sought at least $2,500 each in damages and claimed the ticketing giant violated antitrust laws.
Swift also plays at MetLife Stadium New Jersey on Saturday and Sunday.
