Thousands of fans who sent money to Roxy Jacenko’s failed business for a chance to win a $10 million home have just hours to claim a refund or lose it.
The public relations expert, 44, gave participants a seven-day window to request a refund, which began on Sunday and expires at midnight on Saturday, June 15.
If people don’t visit Jacenko’s website in that period of time, they risk permanently losing the money they deposited to participate in the ‘$10 million house giveaway.’
Jacenko shared a video on Instagram in which she responded sternly to critics who claimed she was behaving underhandedly.
‘I am now processing refunds from my personal bank account. As you know, I partnered with two other people, which was a dismal failure,” she began.
Thousands of fans who sent money to Roxy Jacenko’s failed business (pictured) for a chance to win a $10 million home have just hours to claim a refund or lose it.
‘If you’re an honorable person, you put your hand in your pocket and reimburse people, which is what I’ll do starting this week. Refunds remain open until today.’
The blonde bombshell added that she believed her refund window was more than generous, as she wasn’t even obligated to offer it.
“One thing about the refund window is that you don’t go to Woolworths and buy Nutri-Grain and then, three months from now, suggest they return it and exchange it or give you a full refund,” Roxy added.
The public relations expert, 44, gave participants a seven-day window to request a refund, which began on Sunday and expires at midnight on Saturday, June 15. Pictured with former business partners Youssef Tleis and Kassim Alaouie.
‘A seven-day deadline is not an unusual offer, nor is it even something I would have to do. I chose to reimburse those who requested it out of my own pocket,” he said.
Jacenko then said that she would bear all the costs of the refunds herself, since her former business partners Youssef Tleis and Kassim Alaouie had not committed to this.
The promotion, which Roxy had launched with business partners Youssef Tleis and Kassim Alaouie, included a host of prizes, including a luxury Cronulla home.
Jacenko shared a video on Instagram in which she responded sternly to critics who claimed she was behaving underhandedly.
Participants paid between $29 and $499 for the chance to win extravagant prizes, but faced uncertainty after Roxy called liquidators at the trio’s company, Roxy’s Bootcamp Pty Ltd.
In a joint statement released on social media, Youssef and Kassim apologized to those affected: “Our main concern has always been you, the public, especially those who participated and bought a ticket to this promotion,” they stated.
‘We sincerely apologize to all of you. “We fought as hard as we could and were even willing to make personal commitments to support our fight,” the couple added.
The publicist made headlines last month when she promised to personally refund the 7,000 people who had signed up for her online business course. The promotion included several prizes, including this luxurious house in Sydney.
‘We would like to express our deepest regret for having established this partnership with Ms. Jacenko. It has been an incredibly challenging and eye-opening experience. “We sincerely apologize,” the couple added.
Roxy also released a statement to fans, reiterating that she regretted starting the partnership.
‘In life, we can all make mistakes. We are only human. This “partnership” was a mistake and is a life lesson. “I want to be clear that I never did anything other than act in the interest of the consumers who purchased the course to try to fulfill it,” he wrote.
“It became clear this was not going to end well and I had to apply for an injunction in the Supreme Court of New South Wales, which was granted on June 5, 2024.”
Prior to this legal action, Roxy revealed that it took proactive steps to settle outstanding invoices and ensure the integrity of the $250,000 prize fund for the eventual winner.
