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Family vacation to Jamaica destroyed by & # 39; nasty & # 39; five star Sandals resort

Family claims that their £ 20,300 vacation to Jamaica was destroyed because their five-star Sandals resort & # 39; dirty & # 39; and the staff & # 39; rude & # 39; used to be

  • Stephen McCrystal claims that his family was struck by dirty facilities and terrible food
  • He had booked a two-week stay of £ 20,300 at the Beaches Negril resort in Jamaica
  • Family said they found dirty loungers, unhelpful employees, and leaks
  • ** Have you had a holiday from hell? Email [email protected]mailonline.co.uk or call 0203 6153767 **

A family claims that their dream vacation to Jamaica was destroyed by a & # 39; dirty & # 39; five star resort and rude staff.

Stephen McCrystal claims that he and his wife Tracey, 49, his daughter Sarah, 15, and his mother Rhonwen, 81, were faced with dirty facilities and terrible food.

The 50-year-old said he paid £ 20,300 for a two-week stay at the Beaches Negril resort in Jamaica after he & # 39; beautiful & # 39; had seen photos of the hotel online.

But after booking with a Sandals travel agency and traveling on a nine-hour Virgin Atlantic flight in July 2019, Stephen claimed he was less impressed with the hotel.

The operations manager from Cambridgeshire, who also says he filmed cockroaches around the hotel, said: “Our rooms were small and rundown.

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Stephen McCrystal claims that he and his wife Tracey [49], his daughter Sarah [15] and his mother Rhonwen [81] met with dirty provisions and terrible food.

Stephen McCrystal claims that he and his wife Tracey [49], his daughter Sarah [15] and his mother Rhonwen [81] met with dirty provisions and terrible food.

Pictured is a photo taken by the family of a broken grid next to the main swimming pool of the hotel

Pictured is a photo taken by the family of a broken grid next to the main swimming pool of the hotel

Pictured is a photo taken by the family of a broken grid next to the main swimming pool of the hotel

The 50-year-old said he paid £ 20,300 for a two-week stay at the Beaches Negril resort in Jamaica after he & # 39; beautiful & # 39; had seen photos of the hotel online

The 50-year-old said he paid £ 20,300 for a two-week stay at the Beaches Negril resort in Jamaica after he & # 39; beautiful & # 39; had seen photos of the hotel online

The 50-year-old said he paid £ 20,300 for a two-week stay at the Beaches Negril resort in Jamaica after he & # 39; beautiful & # 39; had seen photos of the hotel online

& # 39; My 81-year-old mother was on the third floor without a lift, despite the fact that I had requested interconnected rooms months earlier.

& # 39; The bathroom smelled and water dripped from the room above into our wardrobe, soaking our clothes. & # 39;

Stephen also claimed that the restaurants on a & # 39; working canteen & # 39; seemed because the family was forced to use dirty loungers.

The butler service that was also offered by the hotel did not seem to be quite right, because Stephen got drinks with a red plastic bucket of ice, instead of a formal bucket.

Although the family had packed for the resort's tidy dress code, other guests were allowed to wear what they wanted to eat, including cardigans and slippers.

He said: & # 39; The food was very poor and the range was limited. As well as the staff being rude, the seats and loungers were dirty.

The butler service also offered by the hotel did not seem to be quite right, because Stephen got drinks with a red plastic bucket of ice instead of a formal bucket

The butler service also offered by the hotel did not seem to be quite right, because Stephen got drinks with a red plastic bucket of ice instead of a formal bucket

The butler service also offered by the hotel did not seem to be quite right, because Stephen got drinks with a red plastic bucket of ice instead of a formal bucket

Stephen also claimed that the restaurants on a & # 39; working canteen & # 39; seemed because the family was forced to use dirty loungers

Stephen also claimed that the restaurants on a & # 39; working canteen & # 39; seemed because the family was forced to use dirty loungers

Stephen also claimed that the restaurants on a & # 39; working canteen & # 39; seemed because the family was forced to use dirty loungers

Above is a Facebook comparison of the jacuzzi in promotional images and a sign that the & # 39; is closed for treatment & # 39;

Above is a Facebook comparison of the jacuzzi in promotional images and a sign that the & # 39; is closed for treatment & # 39;

Above is a Facebook comparison of the jacuzzi in promotional images and a sign that the & # 39; is closed for treatment & # 39;

& # 39; If you have any hope of getting one within a reasonable walking distance of the bar, you must make a reservation at 6 am. & # 39;

Two days after their 14-day stay at the hotel, Stephen wrote the manager, claiming he was being ignored.

On day four, Stephen had demanded a meeting with the manager, who refused to move them to another Sandals resort.

Stephen now claims that he and his family have not received compensation for their stay at the resort and even believes that the hotel has removed negative reviews online.

He said: I have experienced much better resorts in both Tenerife and Turkey for a third of the price we paid for Negril beaches. I will never trust online photos again. & # 39;

Sandals told MailOnline that it would investigate the complaint and contact the family directly.

Two days after their 14-day stay at the hotel, Stephen wrote the manager, claiming he was being ignored

Two days after their 14-day stay at the hotel, Stephen wrote the manager, claiming he was being ignored

Two days after their 14-day stay at the hotel, Stephen wrote the manager, claiming he was being ignored

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