Family members bring CORPSE of family members to the office of the insurance company in South Africa
Don & # 39; t R.I.P. wonder me! Relatives bring CORPSE from relatives to the insurance company's office after the company demanded that they prove that he was dead
- Mourning women said that insurance company refused to pay on the policies of deceased family members
- Namely in a branch after firm said they needed more evidence that the man was dead
- The pair was particularly upset because delay meant that tribal rites were not performed
- Old Mutual has since apologized and said the claim was fully paid the same day
Robbed family members confronted staff of an insurance company with the body of their loved one after the company refused to pay until they proved that he was dead.
Two women were filmed with the corpse in a branch of the Old Mutual financial enterprise somewhere in KwaZulu-Natal province, South Africa, this week after their claim for a funeral policy was initially rejected.
The video, which began circulating on Twitter on Tuesday, shows what a body appears to be in a blue body bag on the floor in front of the couch.
Two women dragged the corpse of one of their relatives to an Old Mutual branch in South Africa after the company refused to pay a funeral expenses claim and said they needed more evidence that the man was dead
Horrible bank workers watched as the women brought the body in, drove it from the mortuary to the branch, and demanded a payout.
In addition to the corpse, the women handed paperwork for the man's life insurance, along with his identity document and death certificate, messages in the local media.
Witnesses said the ladies told the staff that they would not leave the branch until Old Mutual had paid the death claim in full.
After hasty discussions between Old Mutual management and phone calls to the head office, it was decided to agree to the insurance requirement – as long as the ladies removed the corpse.
The witness said: “Once the ladies were promised that they would be paid, they marched back into the office and each grabbed one end in front of the counter and carried the corpse back outside.
& # 39; Two men came to their aid and helped them maneuver the body bag into the trunk of the car into which they entered the body and people just watched with open mouth while all this was being played.
& # 39; The women said that a loved one was in the body bag and that taking him to the Old Mutual office seemed to be the only way to prove their claim to them that he had actually died. & # 39 ;, he.
A worker in the mortuary where the body was kept said the woman was particularly upset because the delay meant that tribal rites were not performed. Old Mutual has since apologized and said the claim was paid the same day
One of the ladies is heard in the images who are asked why they have taken the body out of the mortuary and whether they have been paid and she replied: & # 39; Yes. They just paid. That's why we've included the body & # 39 ;.
In response to the viral video on Twitter, Old Mutual said the incident & # 39; most disturbing & # 39; and they insisted that they were & # 39; sympathetic to the family in this difficult time & # 39 ;.
The company further claimed that 99 percent of funeral expenses claims are paid out within eight hours of receiving all papers.
Old Mutual added: & # 39; Due to the sensitive nature of this issue, we will remain in direct contact with the family & # 39 ;.
The company insisted that all claims be assessed on an individual basis and said the incident at the site was "isolated and deplorable". and would be fully explored to learn & # 39; lessons & # 39 ;.
A spokesman for the National Funeral Practitioners Association of SA said the case was far from over and that the organization would consider taking legal action against Old Mutual.
Spokesman Muzi Hlengwa said: & # 39; When the body was brought from the mortuary to the Old Mutual, it was out of anger that the rituals that had to be done to move the body from one place to another were not done.
& # 39; That man's soul is still lagging behind the Old Mutual, so they will have to bear the costs to perform these rituals & # 39;
It is assumed that the body was returned to the mortuary after the death benefit was paid.
Old Mutual is the oldest insurance company in South Africa, founded in 1845 and also has banking, investment and saving weapons.
It employs 31,000 people and operates in 14 African countries, is listed on the London and Johannesburg stock exchanges and has more than 12 million customers in its books.
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