Family was forced to sit on the FLOOR for their two-hour TUI flight after discovering that their seats did not exist after boarding the plane from Menorca
- The Taylor family, from Alcester, Warwickshire, arrived at the airport early after the holidays
- Family of three assigned seats on the TUI flight from Menorca to Birmingham
- But when they sat down, there was only empty space under the seat number
Joe Middleton for mailonline
A family was forced to sit on the ground for their two-hour TUI flight to Menorca after discovering that their seats did not exist.
The Taylor family arrived early at the airport to get their assigned seats after a family vacation in Menorca because they all wanted to sit together on the way back.
They got seats 41 D, E and F, but when they boarded the TUI plane last June, there was only empty space under the numbers instead of seats.
Paula Taylor, with her daughter Brooke, was forced to sit on the Flor during their two-hour flight to Menorca
Paula Taylor (photo left), with her daughter Brooke, husband Ian, arrived early at the airport to get their assigned seats after a family holiday in Menorca, because they all wanted to sit together on the way back
Paula Taylor, from Alcester, Warwickshire, told BBC One & # 39; s Rip-Off Britain, Holidays: It is difficult and it is uncomfortable and it is just filthy.
& # 39; We just could not believe it when we realized that there were really no seats for us. & # 39;
The solution proposed by the airline was that for the take-off and landing of Paula's daughter, Brooke, 10, would occupy the last reserve seat on the plane.
And her husband, Ian, 55 and Mrs. Taylor, would sit on two spare fold-out chairs.
But while the plane was in the air, flight attendants had to gain access to food for other passengers.
This meant that Paula and Ian were forced to sit on the floor, and daughter Brooke came to them because she did not want to sit with strangers.
The family was offered £ 30 from TUI as a "gesture of goodwill."
TUI airlines said that a & # 39; last minute plane change & # 39; caused the problem.
The company also offered a full refund for the £ 1,300 family flights.
The civil aviation authority said that passengers should not be left behind at any stage of a flight.
They contacted TUI for an explanation why the family had been left on the ground for the two-hour flight.