Face Palm! Facebook must stop selling the Oculus Quest 2 virtual reality gaming headset after the foam mask gave users a RASH R
- Facebook temporarily stops sales of the Oculus Quest 2 virtual reality headset because the old foam insert caused a rash
- The company will provide all customers with a new silicone cover to cover the foam insert
- Starting August 24, all Quest 2 headsets will be shipped with the silicone cover hoe
- Facebook first received reports of skin irritation in December 2020, as about 0.01 percent of all users experienced the irritation
- There are 5,716 reports of skin irritation and 45 consumers required medical attention
Facebook said Tuesday it would temporarily halt sales of the Oculus Quest 2 virtual reality headset because the old foam insert caused a rash.
In conjunction with the discontinuation of sales, Facebook will provide all customers with a new silicone cover that goes over the foam insert, and starting August 24, all Quest 2 headsets will ship with the silicone cover in each box.
“As more people with Quest 2 got involved with VR, we got reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface that comes with Quest 2 and is also sold separately , also as part of the Fit Pack,” Andrew Bosworth, head of Facebook Reality Labs, wrote in a blog post announcing the recall.
“While the number of reports is small and most reported cases are minor, we are committed to making sure our products are safe and comfortable for everyone who uses them.”
Facebook temporarily stops sales of the Oculus Quest 2 virtual reality headset because the old foam insert caused a rash
The company will provide all customers with a new silicone sleeve that goes over the foam insert (pictured). Starting August 24, all Quest 2 headsets will be shipped with the silicone cover hoe
For those who want to get a free silicone case, Oculus has a website with step-by-step instructions on how to do this.
Facebook first received skin irritation reports in December 2020, according to The edge, adding that about 0.01 percent of all users suffered from the irritation.
“We took the reports of skin irritation very seriously as soon as we heard about it and from December we immediately conducted a thorough investigation, including advice from leading dermatologists and toxicologists,” Bosworth added.
“These experts have advised that in some parts of the population, skin irritation can occur from many household items — even things like tomatoes or shampoo — and that the numbers we’ve seen are in line with expectations.”
According to the Consumer Product Safety Commission (CPSC), there have been ‘about 5,716 reports of skin irritation cases and about 45 reports of consumers requiring medical attention’.
The CPSC added that the recall will affect “about 4 million units” in the US and “about 172,600 in Canada.”
In addition to the product recall, Facebook said it would add a new 128GB model, replacing the 64GB model, with a retail price of $299.
The Quest 2 headset also comes in a 256GB variant, which retails for $399.