Extreme weather forced AA to rely on the mechanics of local rivals, which reduced profits by 20 million pounds.

Extreme weather forced AA to rely on the mechanics of local rivals, which reduced profits by 20 million pounds.

  • Members called AA 1.91m times during the first half of the year
  • The AA sends out of the garages if their own patrols can not arrive on time
  • The higher costs of third-party garages had reduced profits to £ 345m

Rachel Millard, Correspondent of the city for The Daily Mail

More AA members had their breakdowns serviced by a garage that was not AA, as they had trouble meeting an increase in calls during the extreme weather this year.

Members called AA 1.9 million times during the first half of the year when cars skidded on ice or doubled on extra-long summer trips. That was 8% more than last year.

The AA sends the garages abroad if their own patrols can not arrive on time, and in a commercial update the bosses said that the costs to do so had increased during the half year, but they declined to say how much.

More AA members had their breakdowns serviced by a garage that was not AA, as they had trouble meeting an increase in calls during the extreme weather this year.

More AA members had their breakdowns serviced by a garage that was not AA, as they had trouble meeting an increase in calls during the extreme weather this year.

More AA members had their breakdowns serviced by a garage that was not AA, as they had trouble meeting an increase in calls during the extreme weather this year.

In the year-round results in April, they said that those higher costs from third-party garages had reduced profits from £ 20 million to £ 345 million.

Yesterday, the AA said that the excess calls were much higher than expected and more than the average in the last ten years.

They are recruiting more patrols on the road and will also try to better manage their workload, using applications for mobile phones. In addition to the financial costs of AA, members often prefer to deal with their controllers.

Earlier this year, the Post reported on AA expert claims that the mechanics were leaving in droves, but the AA said there had not been an increase in dropouts.

Members paying their road insurance business have fallen by 1 percent to 3.25 million, he said, with increased competition from rivals such as Direct Line. The retention rate has fallen to 81 percent from 82 percent last year, although that's an increase of 79 percent in 2015.

In its insurance division, the number of automotive policies has increased from 7pz to 659,000, while housing policies have been flat. The bosses expect that the policies of the home will grow again in 2020.

In general, the company is still on track to generate profits of up to £ 345 million for the year.

The CEO, Simon Breakwell, 53, is trying to stabilize the business after a turbulent 2017.

Chief Executive Bob Mackenzie, 65, was fired for serious misconduct after allegedly hitting a colleague during a company weekend.

He is suing the AA for up to £ 225 million in adjudications of lost stock and unjustified dismissal. Mackenzie says he was overworked and under severe stress at the time of the altercation.

The man who allegedly punched him, Mike Lloyd, 39, should quit by the end of this year, but the AA says his departure has nothing to do with the Mackenzie incident.

Citi analysts said the commercial update was strong, although Liberum said the level of complaints had increased. They added: We're not sure if they have increased in relation to the level of calls. The vast majority has handled well and this could be a positive factor for future retention. "

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