British car manufacturer Land Rover and American electric vehicle manufacturer Tesla have been named the two most unreliable manufacturers in a poll of thousands of British drivers.
Land Rover, which has struggled for years with reliability issues with its large – and expensive – 4X4s, was identified in a Which? Voted the least reliable brand for cars from 0 to 3 years old and engines between 3 and 8 years old.
But it has also been added to the bottom of the list by Elon Musk’s auto company, with its pricey plug-in vehicles that have “ disastrously high error rates and long-term garage stays, ” according to the consumer watchdog.
Which? The Car Survey named Land Rover the least reliable brand and gave its newer and older cars a score of one out of five for reliability. The Range Rover Sport scored particularly low among drivers
Low rating for Land Rover
Which? The car survey was conducted between December 2019 and February 2020, with 47,013 drivers providing a detailed 12-month report on a total of 55,833 cars they own and drive.
The consumer group found that diesel cars – especially older models – are more susceptible to failure than petrol, hybrid and electric vehicles.
Diesel owners of all brands often provide details of faults in the emissions and exhaust systems in their cars. And with the new MOT rules announced in 2018 with stricter measures for diesel engines with particulate filters, this problem will not disappear any time soon.
These combined factors are ultimately bad news for the British 4X4 maker.
Of the 35 different manufacturers tested, Land Rover is the only brand to score one out of five stars for reliability for both newer and older vehicles.
Land Rover takes product quality seriously, listens to customers and is constantly striving for improvement
It is traditionally a manufacturer of diesel heavy ;; supported by the fact that 92 percent of respondents with Land Rover or Range Rover vehicles said their cars use this type of fuel.
But the manufacturer’s reliability goes beyond the fuel it burns, says Which?
One of the most persistent problems Land Rover raises is recurring gremlins with electronic gadgets in the SUVs.
Owners complain of problems with the car’s on-board computer software so often that Which? was forced to raise the issues with the manufacturer.
Two models in particular are detrimental to this problem: Land Rover’s current Range Rover Sport (2013-) and the Range Rover Velar (2017-).
The most common issues with Land Rover models, such as the Range Rover Velar pictured, were related to the infotainment system in the car. The luxury car brand said over-the-air updates to the latest systems should fix any issues
As reported by This is Money last month, so many owners complained about the software that the watchdog Land Rover recommended that it recalls these models and fixes them for free.
A spokesperson for the brand told us: “Land Rover takes product quality seriously, listens to customers and is constantly striving for improvement. To this end, Land Rover is introducing over the air software for its new products, enabling remote updates without having to visit a store.
“PIVI, Land Rover’s all-new infotainment architecture, also enhances the customer experience recently introduced on our latest products. In addition, Land Rover has offered Apple Car Play and Android Auto for free to all customers with compatible infotainment systems.
After Which? Land Rover understands that a sample of 0.12 percent of customers with a Range Rover Velar and 0.22 percent of owners of a Range Rover Sport were surveyed. We don’t believe this is representative of the vast majority of satisfied customers.
“If customers want to talk to our customer service, they can call 0370-500-0500.”
From which report? Turns out that Land Rover and Teslas are on average more expensive than any other car makes included in their survey (number 16 is probably Porsche), but have the most disappointing scores for reliability.
Expensive Tesla electric cars, such as the £ 80,000 Model S, were found to have ‘disastrously high error rates and long-term garage stays’
Teslas are almost as tricky, say owners of the luxury electric cars
Tesla’s reliability has been described as ‘shocking’ by the watchdog after reviewing reports from British drivers who own the electric vehicles.
Tesla’s seemingly desirable Tesla Model S sedan and Model X SUV both get the lowest possible mark for 0-3 years of reliability thanks to disastrously high error rates and long garage stays, “Which one? researchers said.
While it was the two larger cars in the US brand’s range that caused the most complaints, a surprising number of owners of the newest – and most affordable – Tesla, the Model 3, have already had complaints.
The very first owners took delivery of their Model 3s in June 2019 and it has become the best-selling electric car of 2020, topping the sales lists in April and May when dealerships were closed to the public due to Covid-19.
Despite owners having only had their car for six months before they got the last die? survey, the consumer champion said the sample was large enough to rate Model 3 for reliability. And many issues have been raised.
Tesla’s latest car, the compact Model 3 (which is also the cheapest), arrived in the UK only in June 2019, but owners have already reported problems with their new engines
A quarter (26 percent) of Model 3 owners said their car had at least one problem that needed a mechanic to fix. Considering the age of the car, this is incredibly high.
While these flaws were predominantly minor issues, they suggest an ‘overall low level of quality’, with paintwork and other exterior trim issues most prominent in the expanded Which? driver poll.
“While not too often, a number of owners also reported problems with the car’s rainwater seals,” he said.
Tesla owners had experienced some of the highest error rates and the longest average garage visits – making it one of the least reliable brands
Harry Rose, which one? editor
‘The last thing you expect from your beautiful new electric car is that it let in water.
‘Then keep in mind that 3 percent of the owners we heard from had already seen their car broken down. The Model 3 seems destined to go the way of the Model S and Model X in terms of reliability, ‘researchers added.
Harry Rose, editor at Which? Said: “Drivers may assume that paying a premium for a luxury car like a Tesla would increase their chances of avoiding reliability issues and repeated trips to the garage.
“But our research found that Tesla owners had some of the highest error rates and the longest average garage visits in the first three years – making it one of the least reliable brands of the 35 included in our study.”
Tesla UK has not commented on the Which? survey, but stressed that the Model 3 was both the most reliable car and the electric car in another reliability study by What Car? published earlier this month.
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