Steakhouse chain Miller & Carter came under fire after a viral video emerged showing staff asking travelers to present their ID if they wanted to order food.
A TikTok clip shared Monday on the account. @gypsytravellerleague showed the front desk manager telling a customer he had to present identification before ordering food.
The original poster incorrectly said the incident occurred in Harlow, but corrected its error in description by clarifying that it took place at the outlet’s branch in Epping.
It has since racked up more than 2.2 million views, generating thousands of comments, with many speculating that the move was not discriminatory and that restaurants are simply trying to stop the ‘money and fancy’ from leaving without paying. their food.
At the beginning of the video, the customer asked the manager, who was behind the reception desk, “What do you need?” to which he responded: ‘DNI’.
‘So that?’ the customer asked and the manager responded, “I just need an ID.”
‘Why, what is the reason. Identification if I want to get food?’ the customer continued.
After being told “yes,” the customer asked, “Are you serious?”
The man behind the desk nodded and said, “No problem, guys. You can call the head office and they will tell you.”
‘So [at] Miller & Carter, you must have identification to serve you food,’ the customer questioned. ‘That’s correct, yes? What is your name?’
Steakhouse chain Miller & Carter came under fire after a viral video emerged showing staff asking travelers to present their ID if they wanted to order food.
A TikTok clip shared Monday on the @gypsytravellerleague account showed a person approaching an employee and asking if they needed a form of identification to order an item on the menu.
The original poster incorrectly said the incident occurred in Harlow, but corrected its error in description by clarifying that it took place at the outlet’s branch in Epping. Stock image used
After giving Damien’s name and confirming he was the manager, the man walked away to avoid being filmed further.
MailOnline has contacted Miller & Carter for comment.
Reacting to the video in the comments, users were quick to point out that the policy may have been introduced to prevent customers from grabbing food without paying first.
“Probably because so many people have made runners,” one wrote.
A second suggested: “If they are members of PubWatch then the ID is to make sure the customer isn’t banned elsewhere in the UK.”
Commentators suggested that some pubs and restaurants ask for ID in advance to postpone fast food, but some argued that people should simply be asked to pay for food in advance.
Others, however, noted that they were never personally asked for identification when dining at the chain.
“I have never been asked for identification to eat anywhere. Including miller and carter,” one wrote. ‘Joke!!’
A second added: “We’ve never been asked for ID before at any Miller and Carter’s we’ve been to.”
“That’s out of line,” wrote a third.
Elsewhere, comments also suggested that the chain should simply make customers pay at the bar after ordering their food, to stop people taking it without paying.
They compared it to establishments such as Nando’s and Wetherspoons, where diners and drinkers are asked for cash up front.