Etiquette expert William Hanson expresses his opinion on the American Airlines seat-punching incident
They were VERY wrong: Etiquette expert William Hanson explains his opinion about the American Airlines seat-sharing incident that divided social media
- The passenger, Wendi Williams, flew from New Orleans to Charlotte
- She filmed a passenger who repeatedly pressed against her seat after she leaned back
- Wendi posted a clip on Twitter, but some said she shouldn’t have leaned back
She leaned back and hit him – and then she was ashamed of him on video. But who was right?
Neither of them, says William Hanson.
The etiquette expert has expressed his opinion on the American incident during the flight that divided social media.
An American Airlines passenger, Wendi Williams, divided social media after embarrassing a fellow traveler who claimed to have repeatedly hit her seat as she leaned back
“Two mistakes do not do justice,” says William Hanson
Passenger Wendi Williams filmed a fellow traveler behind her on a flight from New Orleans to Charlotte, repeatedly poking at her reclining chair and placing it on twitter.
She claimed that just before she started filming his deliberate protest movements, the man hit the chair hard.
Wendi also claims that after she filed a complaint with a flight attendant, the man was offered a free drink as compensation and threats were voiced by the crew to escort her from the plane.
Mr. Hanson says: ‘Two mistakes do not do justice. We all agree that it is annoying when the front passenger leans back, but it is within their rights to do this. The only time it is wrong is when the meal service is still taking place and has yet to be deleted.
“Good manners require that all passengers sit upright, even when they are not eating. Puncturing the chair, no matter how much we want it, is furious and in this case the steward who rewarded such behavior showed stupid common sense.
‘If you are about to sit back, make sure you look back to make sure that the passenger behind his tray is not using for a laptop or tablet, or that he is sleeping. Try to be as careful as possible when leaning back.
“The really smart way to do this, which only works for those in the aisle, is to get up from the chair, place one hand on the lying button, the other on the back of the chair and gently push. Much more elegant and it warns the passenger behind you what is going to happen. “
An American Airlines spokesperson said: “We are aware of a customer dispute that took place on American Eagle flight 4392, operated by Republic Airways, on January 31.
“The safety and comfort of our customers and team members is our top priority and our team is investigating the problem.”
After Wendi posted the video on Twitter, many people went to the social media site to support her
Other Twitter users were not very sympathetic to Wendi and said she was wrong because she leaned back