Energy companies criticized for poor customer service while still making big profits: This is Money podcast
Energy companies have had their feet on fire this week.
The industry as a whole has been criticized by regulator Ofgem for poor customer service, while our investigation revealed 200 customers do not believe Ovo has been billing them correctly.
Meanwhile, British Gas has been in the spotlight for its excellent profits, which rose 889 per cent in the first half of this year.
Poor service: Energy companies are being accused of not treating customers well, including making mistakes with their bills.
These companies are certainly making a lot of money, so should they spend more to help their customers?
Lee Boyce, Helen Crane and Georgie Frost ask why things are so bad and what people can do if they think they are not being billed correctly.
We also look at what is happening with bank accounts. Crisis-hit Natwest is winning the turnaround battle thanks to its tasty cash incentives, and it’s not just that Farage is being ‘unbanked’.
We heard the story of a vulnerable couple who were unable to pay their bills or buy food after HSBC closed their account.
The inheritance tax has also been in the news, as there are rumors that it could be eliminated, but the Treasury is raising even more money from it. Gonna?
Finally, we explain what blended families need to know about making a will, after a woman was forced to bid on her late mother’s belongings at auction when her stepfather modified his mirror wills after she died.
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