Employees who & # 39; service with a smile & # 39; deliver are more likely to drink heavily

Employees who & # 39; service with a smile & # 39; deliver, are more likely to drink heavily because & # 39; faken leaks a grin & # 39;

  • People in public jobs who make a smile or resist an eye-roll run the risk
  • Forced to control their emotions at work & # 39; and then releasing & # 39; & # 39; when they are home
  • It can be worse for people in & # 39; unreliable & # 39; jobs that just fake the money & # 39; & # 39;

Employees who & # 39; service with a smile & # 39; deliver, are more likely to drink heavily, research suggests.

A study found that people in public jobs who often force a grin or resist an eye roll, get bottle-fed earlier in the day.

Researchers believe that those who feel they should control their emotions at work, such as nurses, call center staff, and barista's, at home & # 39; s can release & # 39; because faking a grin & # 39; deflates & # 39 ;.

Employees who & # 39; service with a smile & # 39; deliver, have a greater chance of drinking heavily (stock)

Employees who & # 39; service with a smile & # 39; deliver, have a greater chance of drinking heavily (stock)

The research was conducted by Pennsylvania State University and the University of Buffalo. It was led by Alicia Grandey, professor of psychology at Penn State.

& # 39; Faking and suppressing emotions with customers had to do with drinking outside the stress of work or with a negative feeling & # 39 ;, said Professor Grandey.

& # 39; It not only felt bad when they drank a drink.

& # 39; Instead, the more they have to control negative emotions at work, the less they are able to control their alcohol intake after work. & # 39;

Previous studies have shown a link between caregivers and excessive alcohol consumption, but the reason why this happens was unclear.

To try to unravel the mystery, the researchers analyzed data from the National Work Stress and Health Survey.

This involved viewing the telephone interviews of 1,592 employees in the US. Employees were asked how often they fake or suppressed emotions – known as & # 39; superficial acting & # 39; – and how much they drank after work.

Results – published in the Journal of Occupational Health Psychology – suggest employees who interact with the public drink more than those who don't.

And those who act superficially & # 39; also drink more, especially if they feel they lack control at work.

& # 39; The relationship between surface activation and post-work drinking was stronger for people who are impulsive or who do not have personal control over behavior at work & # 39 ;, said Professor Grandey.

& # 39; If you are impulsive or constantly tell me how to do your work, it may be harder to restrain your emotions all day, and when you get home, you no longer have self-control to stop after one drink & # 39;

The results further showed people in jobs that need one-on-one time with customers – such as call centers or coffee shop employees – drink more than those in education or healthcare.

This may be because jobs for the customer are often filled by younger people at the entry level, says Professor Grandey.

These employees may lack self-control and & # 39; act superficially & # 39; as needed to make money, she adds.

& # 39; In these jobs there is often money tied to showing positive emotions and stopping negative feelings & # 39 ;, said Professor Grandey.

& # 39; Money gives you a motivation to ignore your natural inclinations, but doing it can wear all day. & # 39;

Surface work can also have a negative impact on an employee if he thinks their job is not rewarding.

& # 39; For example, nurses can strengthen or fake their emotions for obvious reasons & # 39 ;, said Professor Grandey. & # 39; They try to comfort a patient or build a strong relationship.

& # 39; But someone faking emotions for a client they might never see again, may not be that rewarding and may ultimately be more draining or more demanding. & # 39;

The researchers hope that their study will enable employees to create a healthier working environment.

"Employers may consider allowing employees a little more autonomy at work, as if they have some sort of choice at work," said Professor Grandey.

& # 39; And when the emotional effort is clearly linked to financial or relational rewards, the effects are not so bad. & # 39;


A screening tool that is widely used by medical professionals is the AUDIT (Alcohol Identification Identification Tests). Developed in collaboration with the World Health Organization, the 10-question test is considered the gold standard to help determine if someone has alcohol abuse problems.

The test has been reproduced here with the permission of the WHO.

To complete it, answer each question and note the corresponding score.


0-7: You are within the reasonable drinking range and have a low risk of alcohol-related problems.

More than 8: State harmful or hazardous drinking.

8-15: Average risk level. Drinking at your current level carries the risk that you will have problems with your health and life in general, such as work and relationships. Consider cutting (see below for tips).

16-19: Higher risk of complications due to alcohol. Self-clearing can be difficult at this level because you may be dependent, so you may need professional help from your doctor and / or a caregiver.

20 years and older: Possible dependence. Your drinking is already causing you problems and you may well depend on it. You should definitely consider stopping gradually or at least reducing your alcohol consumption. You should seek professional help to determine your dependence level and the safest way to withdraw from alcohol.

Serious dependence may require a medically assisted admission or detox in a hospital or a specialized clinic. This is due to the risk of severe alcohol withdrawal symptoms in the first 48 hours that require specialist treatment.