eBay down: Thousands of frustrated users around the world report problems accessing the auction site
Thousands of eBay users are experiencing major technical issues with the auction website this morning.
According DownDetectorFollowing website outages, more than 1,800 users worldwide reported problems searching for articles and logging into their accounts.
A company representative on Twitter confirmed that the issues affect “most eBay members”.
Sellers are complaining that their store doesn’t display any listings and incorrectly shows their products as sold out.
“eBay is killing our sales and owes us compensation,” wrote one frustrated seller online.
According to DownDetector, 76% of outage reports come from the company’s website, while 22% come from its app.
Responding to customer complaints on Twitter, the company’s @AskEbay account confirmed that “this is an emerging site-wide issue that IT is aware of.” He added that he was “aware of an issue with search results not showing up”.
Responding to another customer, the account said: “I’m afraid we don’t have an estimated timeframe for this issue to be resolved, but as it affects most of our eBay members, we have it on a priority list to be fixed so we have faith that it will be resolved soon.
The company did not provide a reason for the outage.
eBay users are taking to social media to demand answers, with some saying technical issues are affecting their ability to make sales and ship items.
‘My store shows no listings and says “we’re sold out”. I can’t even edit the store,” one user commented on DownDetector’s report page.
“NONE of my 780 listings are showing in my Ebay store view,” wrote another seller, while another complained that bulk shipping was down: “Couldn’t get him the shipping labels for the 12 items on my bulk shipping page.”
Shoppers have also expressed frustration over issues with the e-commerce site.
‘What is going on? Have you been hacked? Nothing works on the app or website. Watchlists are gone and the search function is not working,’ one user wrote on Twitter.