Father is asked to pay $ 7,600 in traffic fines for his deceased son and a retiree is threatened with legal action over ONE DOLLAR – because drivers demand answers about infringement blunders
- Some people have mistakenly suspended their licenses due to errors
- A taxi driver lost the wage of a month if his driver's license was wrongly suspended
- The ombudsman received 605 complaints about Fines Victoria last year
- Many complaints related to poor communication and rigidity
A grieving father was sentenced to pay $ 7,600 in fines from his deceased son and a retiree was threatened with legal action of more than $ 1 because of infringement complaints.
The Victorian Ombudsman received 605 complaints about Fines Victoria last year, some of whom had been punished for violations they had not committed.
In a report submitted to Parliament on Wednesday, the Ombudsman said that their office & # 39; flooded & # 39; had been complaining about the agency since it was established almost two years ago.
Some people have mistakenly suspended their licenses due to errors and delays – causing them to pay wages.
In a report submitted to Parliament on Wednesday, the Victorian ombudsman said that their office & # 39; flooded & # 39; had been complaining about the agency since it was established almost two years ago
& # 39; They clearly caused sleepless nights; people told us of worried older parents, frustration, anxiety and sometimes trauma, & # 39; said Deborah Glass of the Victorian ombudsman in parliament.
Fines Victoria said it is trying to resolve IT issues and delays, but Ms. Glass says it's not just technological issues that cause the mess, 10 reported daily.
& # 39; Some [issues] stem from poor communication, inflexible exercise of discretion, or poor handling of complaints, & Mrs. Glass said.
One of the 13 case studies of the report concerned a man who repeatedly received enforcement letters for a fine of $ 7,600 for his deceased son.
The father made numerous attempts to contact Fines Victoria, but he got nowhere.
He received an automated service, was put on hold or his complaints made online were simply ignored.
Some of the worst cases include a retiree who received an unpaid legal letter of more than one dollar, but the Fines Victoria systems did not make him pay the fine online or at the post office
Another case was a taxi driver whose license was suspended when it was actually another motorist who committed the traffic offense.
After Fines Victoria finally accepted the taxi operator's statement that it was the other driver, a month had passed and he had lost four weeks of wages.
Another blunder was a retiree who thought he had paid his fine on a payment plan, but received a legal letter demanding that he pay the remaining dollar he owed.
One of the 13 case studies of the report concerned a man who repeatedly received enforcement letters for a fine of $ 7,600 for his son who had died tragically, Victorian ombudsman Deborah Glass (photo) told parliament Wednesday
But to make matters worse for the older man, Fines Victoria & # 39; s systems did not allow him to pay the fine online or at the post office, Ms. Glass said.
Since Fines Victoria took over the helm from Civic Compliance Victoria, the complaint has increased by 74 percent.
Fines Victoria receives on average more than $ 3 million in payments through its website every week, and they issue 24,000 messages every day, according to 10 daily.
Fines Victoria will be assessed pending further investigation, as the Ombudsman continues to receive complaints.