An angry Domino’s Pizza owner was caught on camera missing out on a customer who tried to return a $12 pizza at a store in South Australia.
Mount Gambier grandmother Katherine Pickles said she tried to return the pizza on Saturday night because it looked “shitty” and claimed it looked like two separate pizzas had been joined into one.
But when she tried to address the issue with the owner, he went on a rampage before allegedly throwing the pizza at her.
“Fuck you,” the angry pizza owner shouted in footage of the incident posted to social media.
‘I own the damn store. If you don’t come out, I’ll break your fucking face.”
An angry owner of Domino’s Pizza in Mount Gambier (pictured) was caught on camera losing control at a grandmother who tried to return a $12 pizza.
Mount Gambier grandmother Katherine Pickles said she returned the pizza because it looked ‘shit’ (Pictured: The pizza)
In the video, Mrs Pickles could be seen trying to calm the situation, saying: “You don’t argue with a customer, mate.” You have no idea.
As the confrontation escalated, he called the owner “mental” and declared, “You’re done, buddy.”
‘I cried all the way home. I did not sleep anything yesterday. “I’m quite shocked by this,” Mrs Pickles said. 7NEWS.
“People should not be afraid to make a complaint when something is not acceptable, when they have paid for it.”
A Domino’s spokesperson told WhatsNew2Day Australia it had launched an internal investigation into the incident.
“Domino’s takes safety and well-being very seriously and has a zero-tolerance approach to assault, harassment or abuse of any kind in our stores,” it said in a statement.
‘As soon as we became aware of this incident, we launched an internal investigation, including the circumstances leading to the recorded interaction. After this investigation, we will take appropriate action.
‘We have attempted to contact our customer through multiple channels, including through the information provided with her order, and encourage her to contact us so we can discuss this important matter further.
“This customer’s experience does not reflect the high standards and values we pride ourselves on, and we are sincerely sorry.”
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