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Disney employee stole $ 160k and created fake refunds from the resort and deposited the money into bank accounts’

Disney World 32-year-old employee ‘stole $ 160,000 by making fake resort refunds and depositing money into family and friends’ bank accounts’

  • Jennifer Alejandra Insuasti, 32, worked at Walt Disney World in guest relationships and has been charged with first-degree theft
  • She handled guest complaints and was able to offer refunds or tickets for free
  • Insuasti is said to have spent $ 160,000 in fake refunds on herself, family and friends
  • Guests were still receiving their refunds, but she “ transferred money incorrectly to her personal account or friends’ accounts’ ‘
  • The repayments ranged from several hundred dollars to several thousand dollars
  • Family and friends who have received the money have not yet been arrested in the case

Jennifer Alejandra Insuasti, 32, who worked in guest relationships with Walt Disney World, has been charged with first-degree theft

Jennifer Alejandra Insuasti, 32, who worked in guest relationships with Walt Disney World, has been charged with first-degree theft

A woman who worked in guest relationships with Disney World was accused of stealing over $ 160,000 from the company she reportedly led to her friends and family under the guise of refunds.

Jennifer Insuasti, 32, of Kissimmee, Florida has been charged with large-scale theft.

Her job included offering cash backs to guests who for any reason were unhappy with their experience while visiting Orlando’s popular theme park.

Her role also allowed her to offer free tickets as compensation.

But for two years, between March 2016 and July 2018, she reportedly made more than 40 false repayments and deposited the money into the bank accounts of people she knew, according to the Orlando Sentinel.

“Agents discovered that she had repeatedly sent money to her personal account or to her friends’ accounts, using old repayment bills as cover,” states the Florida Department of Law Enforcement.

“Guests still got their refund, but money was stolen directly from her former employer.”

Guests were still receiving their refunds, but she 'had the money wrongly deposited into her personal account or friends' accounts' and reportedly funneled a total of $ 160,000 from the company

Guests were still receiving their refunds, but she 'had the money wrongly deposited into her personal account or friends' accounts' and reportedly funneled a total of $ 160,000 from the company

Guests were still receiving their refunds, but she ‘had the money wrongly deposited into her personal account or friends’ accounts’ and reportedly funneled a total of $ 160,000 from the company

Investigators were able to track where the transactions went after noticing that Insuasti appeared to be friends with seven of the people on her Facebook page.

In all, Insuasti is accused of making more than 40 false refunds, ranging from a few hundred dollars to several thousand, through a combination of checks and credit cards from her friends and family.

Insuasti handled guest complaints and was able to offer refunds or tickets for free

Insuasti handled guest complaints and was able to offer refunds or tickets for free

Insuasti handled guest complaints and was able to offer refunds or tickets for free

The Sentinel notes that a family member did not question a $ 18,567 deposit when it was reportedly in her account, which she apparently went to use for bills and textbooks.

Another friend reportedly received $ 24,000.

None of the friends or family members have been arrested in connection with the case so far.

Insuasti, who left multiple times over the years, including 2009, 2013 and 2016, and returned to Disney, is accused of depositing $ 16,305 directly into her own account. She left the company in 2018.

Insuasti was booked to Osceola County prison on the basis of a robbery crime.

An FDLE report also notes that Insuasti stole from Disney “in several ways” but did not provide additional details.

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