Laura Black (photo) had ruined her vacation when Fly365 collapsed
A ruined vacationer who has spent more than $ 2,000 on a trip of his life to Italy told about her destruction after the gigantic Fly365 vacation collapsed.
She is one of hundreds of Australians who were left out of their own pockets after the online flight booking company had introduced the administration.
Lauren Black, 39, was planning to fly with friends from Brisbane to Rome for three weeks to celebrate her 40th birthday, but was left in tears when she was told that her flights had been canceled.
The Sydney-based company went into voluntary administration on Friday and immediately closed its website and Facebook page.
The surprise campaign surprised hundreds of customers, with more than 700 members who already joined a support group on Facebook for those whose vacations have been ruined.
“I searched Google for Fly365 and found a product review page and there were comments for the past three days,” she said news.com.au.
Travelers are left thousands out of their pockets after fly store chain Fly365 entered administration (stock image)
‘I called Thai Airways (s). I explained what I was looking at.
‘(Thai Airways) found our booking reference and then said that our flights were booked but were canceled by Fly365 last week. I was just starting to cry. I started to feel pretty sick. It was horrible.’
Customers cannot log in to the agency’s app or website, which means that hundreds do not have access to refunds.
Around 600 customers are waiting for refunds after the shock development.
The Melbourne couple James Price and Steven Somers had spent $ 11,500 on flights to Europe and were left without refund.
Mr. Price and Mr. Somers had organized a family trip to Europe and booked flights on February 14.
Mr. Somers estimated that his journey with flights, a cruise and accommodation was worth about $ 30,000.
James Price (photo right) and Steven Somers (left) are now $ 11,5000 out of pocket after using Fly365 to buy flights to Europe
He said he will not be able to buy more flights without refund from Fly365, and fears that his entire trip will be ruined if he does not get his money back.
Mr. Somers was diagnosed with multiple sclerosis in January and wanted to take the opportunity to travel as long as he could.
The couple’s money was withdrawn from the bill five days after buying the flights, but when Mr. Somers tried to book seats, he noticed that his reference number was not working.
He only tried to contact Fly365 to hear that the company was no longer trading via e-mail.
“They booked until the 19th [of February] so it’s very bad what they’ve done, “Mr. Somers told Daily Mail Australia.
‘It’s a disaster. People told me (Fly365) that they were insolvent, but they still booked. ”
Mr. Somers estimated that bookings from January and February were not honored, and he is uncertain while waiting for a refund.
“I haven’t seen my parents since I was diagnosed with MS last month, so we wanted to plan this trip because I don’t know what my mobility will be in the coming years,” he said.
Mr. Somers – who had to resign after being diagnosed with MS – said that the collapse of Fly365 had caused him “enormous stress.”
Customers receive a pop-up message ‘This page does not work’ (photo) when they try to access the Fly365 website
The Australian Federation of Travel Agents said they didn’t get a warning before the flight salesman hit the belly.
“This is a very regrettable situation and AFTA is convinced that contributing circumstances that are beyond the control of AFTA and the ATAS have led to this outcome,” said AFTA CEO Jayson Westbury.
‘AFTA, by means of the robust criteria around the ATAS scheme, is able to monitor and assess the health of travel companies with an ATAS accreditation.
“Unfortunately, when the Directors appeared to be deliberately withholding information, AFTA was unable to support the company before it went bankrupt or predict this outcome.”
The Australian retailer (photo) went into administration on Friday and his website and Facebook page have since been removed
AFTA urges customers to contact the airline to confirm their tickets and to contact their bank to make a refund and inquire with the liquidator.
Mr. Somers said that affected customers are now waiting for trustees to organize a meeting to inform them about how they can get their money back.
Since then he has set up a Facebook page for other people who had booked flights at the store.
The page, Fly365 Liquidation – Support Group has more than 600 members so far.
Nicarson Natkunarajah of Roger and Carson Pty Limited is the liquidator of the company.
Daily Mail Australia has contacted Mr Natkunarajah for comments.