Delta CEO rules on etiquette aircraft seat after viral video splits the internet: “You have to ask permission to sit back”
- Delta CEO Ed Bastian says that air passengers have the right to recline their seats, but must ask permission from the person behind them
- Bastian weighed the airline’s etiquette after video of an American Airlines flight with a man leaning back on a woman
- The video started a lively debate on social media, with people divided about who was right
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Ed Bastian says that passengers must request permission before moving their seats back on an airplane
The CEO of Delta Airlines says that passengers must request permission before sliding their seats back on an airplane – two days after viral video showed a man who repeatedly hit a reclining seat aboard an American Airlines flight.
Ed Bastian – who has been Delta’s CEO since 2016 – claimed CNBC’s Squawk Box on Friday.
“I think customers have the right to sit back … [but] I think the right thing to do if you want to sit back is to ask if it’s right, “he told the program.
“If anyone knows there is a tall person behind them and they want to recline their seat, I think it’s polite to make sure it’s right.”
An American Airlines passenger, Wendi Williams, divided social media after embarrassing a fellow traveler who claimed to have repeatedly hit her seat as she leaned back
Speaking of how he behaves personally while traveling on the bus, Bastian further said: ‘I never sit back, since I am the CEO of the airline, I don’t think I should sit back. [But] I [also] never say anything when someone leans back ‘.
Bastian could not resist putting a plug in his own airline and stated that Delta “reduced recline” test and “in general” sees no problems between passengers regarding their seats.
His remarks came after American Airlines passenger Wendi Williams filmed a fellow traveler behind her on a flight from New Orleans to Charlotte, repeatedly poking at her reclining seat on it twitter on Wednesday.
She claimed that just before she started filming his deliberate protest movements, the man hit the chair hard.
An American Airlines spokesperson said: “We are aware of a customer dispute that took place on January 31 on American Eagle flight 4392, operated by Republic Airways.
“The safety and comfort of our customers and team members is our top priority and our team is investigating the problem.”
In the meantime, social media users considered the issue with much disagreement.
Etiquette expert William Hanson also expressed his opinion and said that neither the man nor the woman was right.
“Two mistakes do not do justice,” says William Hanson
Mr. Hanson says: ‘Two mistakes do not do justice. We all agree that it is annoying when the front passenger leans back, but it is within their rights to do this. The only time it is wrong is when the meal service is still taking place and has yet to be deleted.
“Good manners require that all passengers sit upright, even when they are not eating. Puncturing the chair, no matter how much we want it, is furious and in this case the steward who rewarded such behavior showed stupid common sense.
‘If you are about to sit back, make sure you look back to make sure that the passenger behind his tray is not using for a laptop or tablet, or that he is sleeping. Try to be as careful as possible when leaning back.
“The really smart way to do this, which only works for those in the aisle, is to get up from the chair, place one hand on the lying button, the other on the back of the chair and gently push. Much more elegant and it warns the passenger behind you what is going to happen. ”
After Wendi posted the video on Twitter, many people went to the social media site to support her
Social media users weighed in, with much disagreement about the issue.