A deafblind student who is legally blind with & # 39; inconsistent & # 39; heard that she had been kicked off a Jetstar plane because she was not traveling with a supporting person.
Vanessa Vlajkovic, 21, would travel for the first time on a Thursday night unaccompanied flight from Perth to Adelaide for a short getaway.
But when she arrived at the gate, the 21-year-old man claimed that she had been told by the crew that she could not fly alone – even though she had already spoken to the airline's staff.
Vanessa Vlajkovic (photo) would travel unaccompanied for the first time on Thursday evening on a flight from Perth to Adelaide with the aim of a fast flight
& # 39; What they said at the time was & # 39; Yes, all right, that's fine & # 39;, & # 39; Vlajkovic said ABC news through an interpreter.
Mrs. Vlajkovic, born with optical atrophy – a condition that limits her vision to shapes and shadows – said she arrived at the gate with a support person, who reportedly explained her situation to Jetstar staff.
But when the supporter left, the 21-year-old claimed that she had been left in a wheelchair alongside another person without information for more than 20 minutes.
Mrs Vlajkovic said that she was eventually approached by a Jetstar employee, who started talking to her via her BrailleNote computer, which converts text into Braille.
She said the airline employee asked her if she could read the safety information during the flight and replied, "No, I'm blind. I've told you all this before. & # 39;
The 21-year-old said the employee then asked her if she could hear something and tried to give her an iPad to read from before she repeated that she could not see.
Mrs. Vlajkovic said that Jetstar told her that the flight was delayed by 45 minutes, while the crew tried to find someone to accompany her – but eventually it went away without her.
& # 39; So I cried for 20 minutes because I couldn't believe what had happened. I was not allowed on the plane, which was basic discrimination, just because I cannot read the safety instructions, & she said.
Mrs Vlajkovic said that Jetstar told her that the flight was delayed 45 minutes while the crew tried to find someone to accompany her – but in the end it left without her
A Jetstar spokeswoman said that Mrs. Vlajkovic & # 39; had done everything right & # 39; but due to an administrative error she could not fly
Jetstar told Mrs. Vlajkovic, a journalistic student and an avid cheerleader. She should be rebooked the next day to another flight, where she would be accompanied by a crew member.
A Jetstar spokeswoman told ABC News that the 21-year-old & # 39; had done everything right & # 39; but an administrative error resulted in her data being entered incorrectly.
Due to the glitch, & # 39; became only one of its handicaps & # 39; registered in the reservation system, which meant that it affected her fitness to fly.
For safety reasons, deafblind passengers must travel with a caregiver to prevent risks on board and on board, the spokeswoman said.
Mrs. Vlajkovic (left and right) said she wants the airline's policy to change because a Jetstar crew member would have told her that there was no evidence of her disability during her booking
Although she was born with limited vision, Vlajkovic said she could hear it earlier, until it gradually started to deteriorate from the age of seven.
She said that if the flight crew had given her safety instructions in Braille, it would have been fine to fly unaccompanied on Thursday.
The usually happy 21-year-old, who was previously WA's Young Person of the Year, said she wants the airline to be guilty of the incident and apologize.
Mrs. Vlajkovic also said that she wants the airline's policy to change because a Jetstar crew member would have told her that there was no evidence of her disability during her booking.
She said she wants to raise awareness because other people with disabilities are going through similar situations, which is not acceptable.
& # 39; I want to break the barriers, because this really isn't good enough, & she said.
Jetstar then apologized to Ms. Vlajkovic and confirmed that she is reviewing her case to determine whether all the proceedings have been followed.
Daily Mail Australia has contacted Jetstar for comments.
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