Deaf woman sues Jack in the Box after the drive-in worker refused to accept her order because she could not use the intercom
- A Jack in the Box employee in San Jose, California refused to serve a deaf woman and even mocked her sign language
- ReVae Arnaud-Jensen, 38, published the shocking interaction online
- Arnaud-Jensen usually communicates via lip reading and sign language, but she was unable to place her fast food order at the usual intercom
- After driving around to the service window, the order taker refused to serve her and told her to continue
- She refused to do this and claims that she had waited two hours at the window
- The employee has since been fired while Arnaud-Jensen is now planning to file a lawsuit
A deaf woman from California says that a Jack in the Box employee discriminated against her after she couldn't hear what the employee said to a drive-in speaker.
39-year-old ReVae Arnaud-Jensen eventually shared images from mobile phones about the disturbing incident that took place near San Jose on Sunday.
The video shows Arnaud-Jensen moving to the drive-thru window after bypassing the intercom where drivers usually place their orders.
A Jack in the Box employee in San Jose, California refused to serve a deaf woman and even mocked her sign language
ReVae Arnaud-Jensen, 38, who usually communicates via lip-reading and sign language, posted the shocking interaction online
She tried to explain to the orderer that she was hard of hearing and had to place her order personally at the window.
But Arnaud-Jensen's protests were deaf to the ears when the worker decided not to listen to her needs and not to provide for her hearing impairment.
Instead, the fast food employee ordered her to come and leave the drive-thru completely.
Meanwhile, without the employee's knowledge, the entire interaction was recorded by the son of the woman who was sitting in the passenger seat.
& # 39; Can you move please? Can you move? Move up please! & # 39; the drive-thru employee orders her while he keeps screaming and gesturing.
& # 39; I say, "Can I help you? Can I help you?" You nothing. & # 39;
The man continues to insult Arnaud-Jensen while telling her to move her car.
& # 39; I am deaf & # 39 ;, she replies. & # 39; You discriminate against me … I cannot hear you from the speaker. & # 39;
Arnaud-Jensen, born deaf but able to speak and respond to people by reading lips and using sign language, tells him that she is willing to wait while receiving the order for which she originally came.
After driving around to the service window, the order taker refused to serve her and told her to continue
Arnaud-Jensen refused to go further and claims that she had waited two hours at the window
The employee has since been fired while Arnaud-Jensen is now planning to file a lawsuit
The deaf woman wrote about the disturbing meeting on Facebook: & Jack in the Box employee refused to take orders from me. He shouted at me to leave and drive back to the speaker to order. I have repeatedly told him that I am deaf.
& # 39; At the end of the video, when he realized that he was being recorded, he changed his face and mocked the video. I refused to leave the window until I received an order. Sat there for two hours. & # 39;
She now plans to sue the restaurant according to KNTV.
Jack in the Box has since confirmed that the rude employee has been fired.
& # 39; We do not tolerate any mistreatment of customers and expect employees to follow all training procedures, be respectful, polite and accommodating to all guests & # 39 ;, the restaurant chain said in a statement.
& # 39; After a thorough investigation of the incident and direct contact with the local franchise owner, we understand that the employee in the video has been terminated. & # 39;
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