DAN HYDE: Have insurers explain why they are paying the premium

Dan Hyde says that the next time your car or home insurance is renewed, have the company explain why you are offering the premium

The next time your car or home insurance is renewed, have the company explain why you are paying the premium.

Today, greedy insurers have become so addicted to hiking prices that they try to sneak in every year, even without a good reason.

Cyril Laity, a money reader from Cornwall, says that insurer NFU Mutual has increased the cost of the policy on his and his wife's cars by 36 percent, or £ 190.38, without providing any explanation .

Dan Hyde says that the next time your car or home insurance is renewed, have the company explain why you are offering the premium

Dan Hyde says that the next time your car or home insurance is renewed, have the company explain why you are offering the premium

"We did not make any claims, we did not have fines for speeding and the vehicles are a year older, it just does not make sense," he says.

Cyril could not get an explanation over the phone, and when NFU Mutual wrote him a letter, he simply said that "the premium that was charged to him is correct" and the company "is not obligated to provide our clients with details of our rating". factors, since this is commercially sensitive information & # 39;

What a complete shoemaker. If asked, they should have an obligation to detail exactly why they are raising prices.

My advice to Cyril is to get rid of NFU Mutual soon. They do not give two shouts about their loyalty. Or, or use an old trick that works most of the time: buy a better quote, call your insurer and say it will go if they do not match. I suspect that the appointment will fall very quickly.

Unfortunately, you could change to NFU Mutual with the name of any other insurer. Every week I receive letters and emails from insurance clients equally bewildered by unexplained price hikes.

If you're with me on this, let's organize a fight. Challenge your insurer to provide an explanation each time your cousin rises and sees what they say. I want to hear their stories and I will use them to make these companies accountable.

My suspicion is that they simply invent it as they go forward and that is why they do not have a reason to raise prices. I have never seen any evidence to the contrary.

Rest assured that I will discuss this with the British Insurers Association, the industry trade body that has just appointed a new president, the Zurich executive president, Amanda Blanc.

Cover it

One way to help the cause would be a free shopping service for seniors, the disabled and anyone who can not access the Internet.

We need a dedicated telephone line where you can provide your information and another person who buys good coverage of car, home and travel.


A letter from Money Mail reader Evelyn Reason, 67, shows the difference this could cause. Evelyn, who has had some health problems, found three travel cover appointments for a planned 13-day holiday in China with her husband, 82.

Staysure quoted £ 2,193.59 with all medical conditions included. LV wanted £ 1,352.04 without including the conditions. Insurancewith, an insurer specializing in travel for people with health problems, requested £ 515.46 that covers all medical conditions, a huge saving of £ 1,678 for the policy she wanted.

"I thought my retirement would be excellent, but I spend many hours trying to ensure that my husband and I get the best out of our savings and pension income," he says.

& # 39; I have a dear friend who is the same age as me, but who does not know how to read and write. She is always having problems, and I worry that many older people are being scammed. "

Without a doubt, a shopping service would be the first perfect project for Amanda Blanc in the ABI?

> Find out how to obtain travel insurance coverage with a pre-existing condition at a fair price

security guard

Have you noticed the new trend for banks, telecommunications companies and energy companies to call us and say something like: "Before continuing, can I ask some security questions?"

Every time I hear those words, I say I'll return the call and hang up the phone. You can not be too careful these days, with criminals desperate to obtain personal data they can use to attack our bank accounts.

There is no way to know that the call is legitimate: scammers can "falsify" phone numbers to make them look genuine.

So, should we force banks and utility companies to confirm a password in our account before they can ask us? Only then should they be allowed to go through all those exasperating but vital security controls.

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