British gas customers are boiling about not being able to book an appointment despite having paid for home care
Tens of thousands of homeowners paying for British Gas coverage cannot get an appointment.
The gas giant has canceled all necessary jobs in the third national lockdown, including most boiler services.
It comes when thousands of engineers go on strike over pay and conditions. Union GMB claims more than 100,000 homes are waiting for a lock – but British Gas disputes this figure.
Service discontinuation: British Gas has canceled all necessary jobs in the third national block, including most boiler services
Katie Bennett, 62, paid £ 34 a month for a HomeCare subscription, but when she called British Gas last month to fix her hob, the first availability was nearly three weeks later.
The day before her appointment, Katie, a retired HR officer, received an email saying the visit had been moved to March.
She says, ‘It’s not acceptable. They take money and don’t provide the service. Pam Rowles, 61, has been trying to get annual maintenance on her boiler since August.
The retired legal secretary, who pays £ 21 a month for her HomeCare plan, was given an appointment for October, but it was moved to December after British Gas said it was too busy with urgent repairs.
No one came and the service was delayed. When an engineer arrived, he said he couldn’t remove the boiler cover because he didn’t have the tools.
Pam was then informed that the company was quitting all non-essential jobs.
However, after Money Mail contacted British Gas, it confirmed that it would arrange a service for her before March and pay compensation for the missed appointment.
A British Gas spokesperson says that if a job cannot be completed within a contract period, the customer will receive compensation.
He adds, “We will attend all essential and vulnerable customer appointments.”