US expat claims she ran into trouble at Aussie Spotlight store for using word ‘cushion’ while looking for furniture
- An American expat said she got lost in translation during a visit to a Spotlight store
- Sophia Kim from LA went to a store in Sydney to find sofa cushions without a case
- She said she repeatedly asked staff members where she could find ‘pillows’
- After ‘hitting the shop four times’, a worker pointed her in the right direction
- They said “pillows” are for the bed, but she was looking for what are called “inserts”
- She shared the story online, but Australian viewers were also confused by the term
An American expat has shared his confusion after visiting a Spotlight store and asking where the pillows were.
Sophia Kim, 30, who moved from Los Angeles to Sydney in 2020, walked into her local Spotlight in search of cushion inserts for her sofa, but was sent to every corner of the store after asking confused staff where the ‘cushions’ were .
In a viral TikTok clipthe bikini designer pegged the mix-up as ‘lost in translation’, but many Australians were also baffled by the term ‘inserted’ and claimed not to know the term either.
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Sophia Kim (pictured), who moved from LA to Sydney in 2020, has shared her confusing experience looking for sofa cushions in a Spotlight store
Sophia, who runs Siempre Golden swimwear, said she ‘buzzed the store four times’ before asking a member of staff where she could find the ‘pads’.
‘I kept asking them, ‘Where are the pillows?’, some people would say at the front of the shop, then I would ask someone else. I’d be like ‘Where are the pillows?’ and they would say ‘it’s at the back of the shop’, she explained.
‘Eventually I met this other worker there who was like, ‘Are you talking about cushions or inserts?’ so I thought ‘What’s the difference?’.’
Sophia got lost in the store after asking staff for ‘pillows’ before an employee told her that what she was looking for were actually called ‘stakes’
The Spotlight employee told her that pillows are what you put your head on in bed, while throws are the caseless pillows that sit on a couch that Sophia was after.
Her video was viewed more than 17,000 times and had many Australians in the comments baffled by the term ‘deployed’.
‘Never heard of the term post in my 37 years of living in Sydney… those are cushions for the couch??!! pillows for the bed! or pillows to decorate,’ wrote a fellow expat.
‘I’m Australian and I thought they were all pillows too. Who tf says inserts? Haha,’ laughed another viewer.
‘It’s because they can be sold separately (pillow covers/inserts)’ replied another.