- CrowdStrike offers $10 Uber Eats gift cards as an apology
- READ MORE: CrowdStrike is under investigation for marginalizing its white, male programmers
The Texas company blamed for Microsoft’s $5.4 billion outage last week has been mocked for offering angry customers a $10 Uber Eats gift voucher.
CrowdStrike, an Austin-based cybersecurity firm, sent $10 food vouchers to affected customers, along with an apology email.
“We therefore extend our sincere thanks and apologies for any inconvenience caused,” the message reads.
‘To express our gratitude, your next cup of coffee or late-night snack is on us!’
Crowded airports filled with stranded and frustrated passengers last July after the FAA ordered a complete grounding of all flights in the United States following the CrowdStrike outage.
CrowdStrike’s ‘Falcon Sensor’ caused Microsoft Windows to crash, resulting in the now infamous ‘Blue Screen of Death’ that many people saw on July 23.
CrowdStrike triggered the crash on Friday by releasing a massive software update that crashed computers around the world.
Airlines were among the hardest hit, with tens of thousands of flights cancelled worldwide, and Delta Airlines only returned to full schedule a week later.
The company’s ‘Falcon Sensor’ caused Microsoft Windows to crash, resulting in the now infamous ‘Blue Screen of Death’, which many people saw on July 23.
Falcon uses artificial intelligence and machine learning to detect cyber threats in real time.
As part of its mea cupla tour, CrowdStrike issued a plan to prevent future disruptions in a blog post.
The company will no longer release mass updates to avoid global disruptions.
It also promised to update its verification system to identify faulty code.
George Kurtz, CEO of Crowdstrike Inc., speaks during the Wall Street Journal Tech Live global technology conference in Laguna Beach, California, U.S., Monday, Oct. 21, 2019.
Stranded travelers wait for flights at Hartsfield-Jackson Atlanta International Airport
Suitcases await reunion with their owners at the Delta Air Lines baggage claim area at Los Angeles International Airport.
As for the $10 Uber vouchers, CrowdStrike confirmed that it had sent the vouchers to customers.
‘Uber flagged it as fraud due to high usage rates’ CNN reported.
While the gift cards were intended as a gesture of goodwill and not actual restitution for lost earnings, CrowdStrike has not said whether it will refund its customers.
However, lawsuits to recover the money are expected in the near future.
The tech company has already received one DEI complaint, alleging it marginalized white male employees under a diversity hiring plan.
A conservative legal action group alleges that CrowdStrike favors women and minorities in obtaining jobs and promotions in coding, programming, and other fields through diversity, equity, and inclusion (DEI) policies.