Costco has made a major change to its legendary pizza offerings in its food courts.
Previously, customers ordered their portion at a digital kiosk and waited for an employee to call their ticket number.
Now, however, some locations have changed the system and customers must queue after ordering. according to online reports.
“You could (and I’ve seen some people do this) place an order and then immediately get in line to pick it up,” the Costco shopper posted on Reddit alongside a photo of the new sign.
It’s not yet clear how many warehouses have made the change and whether or not it is permanent.
Customers have spotted a new system for ordering pizza in the Costco food court
The move may be an attempt to reduce wait times and speed up the ordering process.
Many Costco fans have long complained about long waits for whole pizzas and unclear communication about the status of their orders.
‘They don’t care about your number or the time of placing the order. They serve you when you get to the front of the line. That’s all that matters,” one customer wrote about the new system on Reddit.
“As I watched people deal with this system, I realized very quickly that you never want to order a half cheese and half pepperoni pizza,” the original poster wrote.
“The system works well for whole cheese and whole pepperoni, but if you do something less common, the wheels can fall off pretty quickly.”
Costco’s food courts are a big draw for its members and the changes are generating strong reactions.
Costco recently added sushi to its food courts, but only in Canada. The move angered Americans who wanted to try the eight-piece C.California Crab Rolls for $9.99, approximately $7.40 in US dollars.
There has also been debate in recent years over the price of their famous hot dog and soda combo, which has been $1.50 since the 1980s.
Fans are worried the price will rise, but for now bosses have promised to hold the price up.
Costco food courts sell whole pizzas for about $10
Costco’s pizza offerings are among the most popular items in its food court.
One thing that has driven up prices is Costco’s membership fee, which increased last month for the first time in seven years.
As of September 1, the warehouse-based retailer’s standard membership has increased by $5 a year, going from $60 to $65.
The Executive level, which offers 2 percent cash back on all Costco purchases made that year up to a total of $750, will increase from $10 to $130 annually.
Meanwhile, Costco has reduced prices on several of its popular grocery products.
The wholesale retailer said it had reduced the cost of Kirkland Signature products, including chicken and olive oil, by up to 13 percent.