Consumer organization reveals the top online electrical appliance stores and where to steer clear or – so who came out on top?
- Appliances Online led Bing Lee and Myer at the online appliance store ratings
- The website scores 86 per cent and beat out its rivals in each different category
- Harvey Norman, Amazon Australia and Good Guys were all bottom three overall
- Betta Home Living and Retravision topped a separate survey for physical stores
Bing Lee and Myer are two of Australia's best online stores for electronic appliances, according to new research by consumer organization Choice.
The brands came in second and third place respectively in the CHOICE poll – but were pipped to the post by online-only retailer Appliances Online.
The website scored an overall rating of 86 per cent, while department store Harvey Norman was judged to be the worst online shop as it earned just 73 per cent.
Bing Lee (store pictured) and Myer are two of Australia's best online stores for electronic appliances, according to a new survey
What are CHOICE's top online electronic appliance stores overall?
Appliances Online 86 per cent
Bing Lee 80 per cent
Myer 79 per cent
Officeworks 79 per cent
JB Hi-Fi 78 per cent
David Jones 78 per cent
Good Guys 77 per cent
Amazon Australia 76 per cent
Harvey Norman 73 per cent
Amazon Australia, Good Guys and David Jones also finished in the bottom half with satisfaction scores ranging from 76 to 78 per cent.
Bing Lee, Myer and Appliances Online were all judged to be among the top three by the 6,000 respondents in all but two or the survey's seven sub-sections.
They topped the leaderboard in varying order in terms of range of products, value for money, website ease of use, payment options and delivery.
Appliances Online was still number one for return process and after-sale service, but Officeworks and JB Hi-Fi jumped to number two and three in those categories.
Amazon Australia joined Harvey Norman as a low performer in a number of polls, with both scoring just 66 per cent for after-sale service.
The regional arm of the online marketplace giant performed much better when judged solely on its delivery, registering a score of 79 per cent.
Myer (Myer City store pictured) came in third in the CHOICE poll – beaten to first place by online-only retailer Appliances Online
Harvey Norman performs best in terms of the range of products and brands available, finishing behind only Good Guys, JB Hi-Fi and Appliances Online.
But CHOICE's director of reviews and testing Matt Steen said there were a range of negatives about Harvey Norman in their survey.
"The problems seemed endless with Harvey Norman," he said.
"Delivery time, expense, installation, and problems with breakages in delivery were all issues brought up by CHOICE members."
Appliances Online was still number one for return process and after-sale service, but Officeworks and JB Hi-Fi (store pictured) jumped to number two and three in those categories
David Jones, Good Guys and Amazon Australia finished in the bottom half of the online appliance store ratings with satisfaction scores ranging from 76 to 78 per cent
Appliances Online came out on top in the online electrical appliance stores review, while Bing lee and Myer also did well (pictured)
The consumer advocacy group also surveyed consumers about traditional brick-and-mortar appliance stores (results pictured), with Betta Home Living and Retravision coming out on top
The consumer advocacy group also surveyed consumers about traditional brick-and-mortar appliance stores, with Betta Home Living and Retravision coming out on top.
The former narrowly beat the latter with a rating of 83 per cent to 82 per cent, while department stores Kmart and Target finished bottom of the ratings at just 65 and 68 per cent.
Big W and IKEA were only slightly more favored at 70 and 72 per cent.
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