A major “duplicate payments” issue has hit Commonwealth Bank, with furious customers demanding answers after money “disappeared” from their accounts.
Hundreds of customers reported seeing multiple payments on their accounts on Saturday morning, with some experiencing overdrawn accounts, while others were left stranded with no money to travel.
In a statement posted on X, Commonwealth Bank said it was aware of the issue.
“We are aware that some customers are seeing duplicate payment transactions,” the bank said.
‘We are working to reverse these transactions as a matter of urgency and any fees charged will be refunded.
‘We are sorry for the inconvenience. Thank you for being patient with us.’
In an earlier statement, CommBank said fees charged would also be refunded.
Social media was flooded with messages from outraged customers reporting that duplicate transactions were being processed.
Hundreds of CommBank customers reported a service outage Saturday morning, with some experiencing overdrawn accounts, while others claim to have been left stranded with no money in their accounts.
One furious customer called the bank a “disgrace”.
“My partner and I are now stuck in Queensland unable to get to the airport because our cards are overexposed,” they said.
‘We’re going to miss our flights! We couldn’t get an Uber home even if we went to the airport!’
Another asked: “Why did CommBank just withdraw all the payments I made this week from my account?”
Others said they would leave the bank altogether.
“Once I get my money back, I will switch to another bank,” they said.
“This goes beyond a simple apology.”
Another said his family had been left stranded because their account was overdrawn.
‘You have overdrawn my account leaving me and my family stranded this weekend. I want answers,’ they said.
All CommBank customers will be alerted about the issue when they log in to the app (pictured)
Social media was flooded with messages from outraged customers reporting that duplicate transactions were being processed.
On Instagram, TV presenter Jacqui Falgate said she had been on hold with the bank for more than an hour.
“CommBank had a system update between midnight and 4 a.m. and processed duplicate transactions from a few days ago,” he said.
‘I’ve been on hold for over an hour to speak to someone who was unlucky.
‘They have sent my transactional account to debit and the only way I can access my money is if I transfer the account to debit and pay the balance afterwards.
“I refuse to do that because getting it back will be a nightmare.”
More to come.
