Commonwealth Bank customers’ account balances have been restored after a technical issue caused unexpected repeat transactions.
The bank apologized after some customers’ payments unexpectedly repeated on Saturday morning, allegedly leaving some accounts overdrawn.
The number of people affected and the reason for the problem have not been made public.
The bank said it had completed the process to reverse duplicate transactions and fixed other issues with its app at 5:30 pm AEDT.
“We regret the inconvenience,” the bank said.
‘Thank you for being patient with us.
‘Please be assured that any fees charged will be refunded.
“Customers do not need to contact us to request this.”
Commonwealth Bank customers have recovered their legitimate account balances after a technical issue caused unexpected repeat transactions.
An earlier statement about the issue that the bank posted on social media sparked complaints from customers.
Some shared concerns that their accounts were overdrawn.
One furious customer called the bank a “disgrace” over the issue.
“My partner and I are now stuck in Queensland unable to get to the airport because our cards are overdrawn,” they said.
‘We’re going to miss our flights! We couldn’t get an Uber home even if we went to the airport!’
Another asked: “Why did CommBank just withdraw all the payments I made this week from my account?”
Others said they would leave the bank altogether.
“Once I get my money back, I will switch to another bank,” they said.
“This goes beyond a simple apology.”
Another said his family had been left stranded because their account was overdrawn.
‘You have overdrawn my account leaving me and my family stranded this weekend. I want answers,’ they said.
The latest incident came after the bank apologized on Thursday and agreed to pay $7.5 million after sending 170 million emails that violated Australian anti-spam laws.
Marketing messages sent to CBA customers between November 2022 and April 2024 breached the Spam Act 2003 because they did not include a way to unsubscribe, the Australian Communications and Media Authority said.
A total of 34 million messages were sent to people who had not given consent or had withdrawn their consent to receive such messages, the authority said.
