Angry customer slams Coles after being refused a free roast chicken despite the supermarket’s ‘promise’ policy – so who’s wrong?
- A customer of Coles has claimed he wasn’t free fried chicken at his shop
- He saw a sign where customers promised a free fried chicken when they sold out
- But he was not entitled to the free chook because there was some cooking
- The supermarket’s policy is known as Coles Hot Roast Chicken Promise
A disgruntled customer slammed Coles after he wasn’t entitled to a free roast chicken, despite nothing left on display at his grocery store.
The Australian man named Tim saw a sign under the empty warming cupboard promising customers a free roast chicken when they sold out.
The grocery store’s policy, known as Coles Hot Roast Chicken Promise, honors customers with a coupon for a free hot chook when there are no more for sale.
But when he asked the staff for the voucher, the man claimed he had been refused a free chook because some toasted in the shop’s kitchen.
A customer saw a sign under the empty warming cabinet where customers promised a free fried chicken when they sold out. But when he asked the staff for the voucher, the man claimed he was not entitled to the free chook because some toasted in the shop’s kitchen
“You have a sign that says if you miss a hot chicken, the next one is free. Well guess what? I did – and when I asked about it, I was told it doesn’t count because there was some cooking, ‘he wrote in a Facebook group.
“If it’s not true, remove the sign.”
Daily Mail Australia has contacted Coles for comment.
Many shoppers defended the supermarket, saying that customers are only entitled to the free chook when there is nothing left in the store.
“They honor it when the store has no more chickens in the store at all,” said one customer.
‘But that wasn’t the case here because they did have chickens in the store. It’s just that you weren’t patient enough to wait for them to be seen. ‘
The policy, known as Coles Hot Roast Chicken Promise, honors customers with a voucher for a free hot chook when there is nothing left for sale (this is a copy of the voucher)
Tim was quick to point out: ‘[The sign] says if you miss something, the next one is free. I did [miss out]. I don’t hang around for 20 minutes to get it. ‘
However, some agreed, with one saying, ‘If there aren’t any chickens in the bain-marie that you can just grab, they’ll give you a receipt.
“It’s not when the store has run out of chickens.”
The policy has been around for years, allowing shoppers to simply ask the deli for “ The Coles Hot Roast Chicken Voucher ” if none are already on display.
The voucher is redeemable for seven days, so customers can receive a free chook the next time they shop in-store.
‘We know that customers love to get their hands on our delicious hot roast chickens, so for customers who are unable to purchase one when they want within the specified timeframe, we can give them a voucher for a free hot roast meat. chicken, ” a Coles spokesperson told Daily Mail Australia in May 2019.